service-omni-presence-user-config-deploy

service-omni-presence-user-config-deploy is a skill for Claude Code from forcedotcom/sf-skills. It costs 155 tokens per session (1,360 once invoked), scanned A, original, Apache-2.0.

A deployment helper for an Omni-Channel presence configuration, which controls how work offers and after-conversation wrap-up behave for agents. It also deploys the decline reason used by that configuration and assigns the setup to users.

In plain words
What is it for?
Use it to configure declining work, decline reasons, automatic acceptance, and after-conversation work time for selected agents.
Why use it?
Salesforce validates related presence settings together, so changing them separately can produce an invalid configuration. This helper writes the related records as one consistent package.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter.

Part of the service-omni plugin — 24 skills shipped together

Good fit Use it to configure declining work, decline reasons, automatic acceptance, and after-conversation work time for selected agents.

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Install with agentmods
npx agentmods add skills/forcedotcom/sf-skills/service-omni-presence-user-config-deploy
About the project

forcedotcom/sf-skills is a collection of reusable instructions that help AI coding agents build and work with Salesforce applications and platform features. Developers use it for Agentforce agents, Lightning apps, Flow, Apex, SOQL, Lightning Web Components, and related Salesforce configuration. The catalogue entries are the repository’s skills, plugins, commands, MCP servers, and agents for AI tools that support skills.

forcedotcom/sf-skills · 1,097 stars · on GitHub

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add forcedotcom/sf-skills --skill service-omni-presence-user-config-deploy
Clone the repo
git clone --depth 1 https://github.com/forcedotcom/sf-skills

Made for: Claude Code.

Or install service-omni, the plugin that ships this one along with the rest of its 24 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for service-omni-presence-user-config-deploy

README.md
[![agentmods](https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-omni-presence-user-config-deploy/github.svg)](https://agentmods.dev/skills/forcedotcom/sf-skills/service-omni-presence-user-config-deploy)
Your own site
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-omni-presence-user-config-deploy"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-omni-presence-user-config-deploy/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for service-omni-presence-user-config-deploy

Your own site · 80×15
<a href="https://agentmods.dev/skills/forcedotcom/sf-skills/service-omni-presence-user-config-deploy"><img src="https://agentmods.dev/badge/skills/forcedotcom/sf-skills/service-omni-presence-user-config-deploy.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 155 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,360 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00155 $0.01360
Opus 5.5 $0.00062 $0.00544
Sonnet 5.5 $0.00031 $0.00272
Haiku 4.5 $0.00015 $0.00136

Measured yesterday against content hash db8f0d423c4b, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

service-omni-presence-user-config-deploy scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

The scan reads SKILL.md. This mod also ships 3 executable files (scripts/deploy-and-report.sh, scripts/tests/_bootstrap.py, scripts/tests/test_presence_user_config_contracts.py), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/builder/service-omni/skills/service-omni-presence-user-config-deploy/SKILL.md · 79 lines

How it starts

The opening of the file, as written. The whole thing — 79 lines — stays where its author put it; the contents beside it link to each section on GitHub.

service-omni-presence-user-config-deploy

Deploy an Omni PresenceUserConfig (the "presence configuration" that governs how work is offered to agents) together with the PresenceDeclineReason it references, in one atomic Metadata API package. The decline / auto-accept / decline-reason / ACW fields have cross-field validators — enabling Decline requires Auto-Accept off, Decline Reason requires Decline on, and the ACW timer must be paired with its max time — so they can only be set correctly as a single whole-record write, not field-by-field. This skill encodes that consistent record and assigns it to the given agents. It runs after service-omni-agent-users-create / service-omni-presence-status-deploy and is invoked by service-omni-channel-setup-coordinate as a rep-experience step.

Inputs

bash scripts/deploy-and-report.sh <org-alias> [config_developer_name] [agent_usernames_csv]
  • org-alias (required).
  • config_developer_name (optional, default Omni_Demo_Presence_Config).
  • agent_usernames_csv (optional). Comma-separated Usernames (…@…) and/or 15/18-char User Ids (005…) to assign; Ids are resolved to usernames (metadata assigns by username). May also be set via AGENT_USERNAMES_CSV. Empty → the config deploys with no user assignments.

Env overrides: DECLINE_REASON_LABEL (default Training), DECLINE_REASON_DEVELOPER_NAME (default derived from the label), CAPACITY (default 5, 1–100), ACW_SECONDS (default 60, 10–3600), PRESENCE_STATUS_ON_DECLINE (optional ServicePresenceStatus DeveloperName).

Preconditions and safety

  • Target org authenticated via sf CLI, Service Cloud license, sf CLI ≥ 2.139.6.
  • Omni-Channel base settings enabled (service-omni-base-settings-configure).
  • Any PRESENCE_STATUS_ON_DECLINE must already exist (service-omni-presence-status-deploy).
  • The three-way safe_to_write production guard applies.

Run

deploy-and-report.sh materializes two components into a temp DX project and deploys them in one call:

Read the full file on GitHub · 79 lines

Files

What ships with it

4 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday Changed · -2 lines db8f0d423c4b
  2. 7d ago First seen · 81 lines · 155 tokens per session scan A 8610693b27c9

Subscribe to this mod's changes

service-omni-presence-user-config-deploy is a skill published in the GitHub repository forcedotcom/sf-skills (1,097 stars, last pushed today), licensed Apache-2.0. It adds 155 tokens to every session and 1,360 once invoked, about $0.0006 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-10.

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