service-blueprint

service-blueprint is a skill for Claude Code, Codex from fzfclee/consulting-skills. It costs 48 tokens per session (778 once invoked), scanned A, original, Apache-2.0.

A consulting skill for mapping how a service is delivered across the customer journey, staff work, systems, and supporting processes.

In plain words
What is it for?
Use it to diagnose service delivery, improve handoffs, assess reliability, and create action plans.
Why use it?
It helps locate handoff problems and operational gaps that are hidden behind a customer-facing issue.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to diagnose service delivery, improve handoffs, assess reliability, and create action plans.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/fzfclee/consulting-skills/service-blueprint
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add fzfclee/consulting-skills --skill service-blueprint
Clone the repo
git clone --depth 1 https://github.com/fzfclee/consulting-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for service-blueprint

README.md
[![agentmods](https://agentmods.dev/badge/skills/fzfclee/consulting-skills/service-blueprint/github.svg)](https://agentmods.dev/skills/fzfclee/consulting-skills/service-blueprint)
Your own site
<a href="https://agentmods.dev/skills/fzfclee/consulting-skills/service-blueprint"><img src="https://agentmods.dev/badge/skills/fzfclee/consulting-skills/service-blueprint/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for service-blueprint

Your own site · 80×15
<a href="https://agentmods.dev/skills/fzfclee/consulting-skills/service-blueprint"><img src="https://agentmods.dev/badge/skills/fzfclee/consulting-skills/service-blueprint.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 48 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 778 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00048 $0.00778
Opus 5 $0.00024 $0.00389
Sonnet 5 $0.00010 $0.00156
Haiku 4.5 $0.00005 $0.00078

Measured 11d ago against content hash 6e7e98d1f4f4, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

service-blueprint scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/service-blueprint/SKILL.md · 87 lines

How it starts

The opening of the file, as written. The whole thing — 87 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Service Blueprint

Use this skill to run Service Blueprint as a practical consulting method, not as a generic framework explanation.

Method Notes

  • Start from a specific customer journey.
  • Map customer actions, frontstage, backstage, support processes, systems, and evidence.

Required Inputs

Collect or infer these inputs before execution:

  • service scope
  • customer journey
  • roles
  • systems and process evidence

If an input is missing, do not block automatically. Mark it as missing, state the assumption used, and add a validation action.

When Not To Use

Do not use when the service boundary and customer scenario are undefined or when backstage activities would have to be invented from a frontstage complaint. Mark missing customer and process evidence explicitly.

Adjacent Methods

  • user-journey-mapping: user experience without backstage operations.
  • jobs-to-be-done: demand and switching logic.
  • empathy-map: perceptions of one actor.

Step-by-Step Execution

Step Required input How to execute Output
Select service scenario Customer journey, service scope, user goal. Choose one journey scenario and outcome. Blueprint scope.
Map customer actions Journey stages and touchpoints. Write customer-visible actions in sequence. Customer action row.
Map frontstage and evidence People, channels, scripts, forms, physical/digital evidence. Add visible service interactions and artifacts. Frontstage/evidence rows.
Map backstage and support Internal teams, systems, policies, handoffs. Add backstage work, support processes, systems, and dependencies. Backstage/support rows.
Diagnose failures Completed blueprint. Identify handoff gaps, wait states, rework, missing ownership, and system constraints. Service improvement plan.

Output Template

### 1. Service Scope
Customer / segment:
Journey start / end:
Service outcome:
Evidence:

### 2. Blueprint
| Stage | Customer action | Frontstage | Evidence | Backstage | Support system |
|---|---|---|---|---|---|
|  |  |  |  |  |  |

### 3. Failures And Handoffs
| Point | Failure / delay | Cause | Owner | Customer impact |
|---|---|---|---|---|
|  |  |  |  |  |

### 4. Improvement Plan
| Intervention | Owner | Timing | Service signal | Guardrail |
|---|---|---|---|---|
|  |  |  |  |  |

### Evidence And Next Decision
- Confirmed facts:
- Assumptions:
- Missing evidence:
- Next action, owner, and timing:
- Expected signal and decision threshold:

Read the full file on GitHub · 87 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 87 lines · 48 tokens per session scan A 6e7e98d1f4f4

Subscribe to this mod's changes

service-blueprint is a skill published in the GitHub repository fzfclee/consulting-skills (4 stars, last pushed 23d ago), licensed Apache-2.0. It adds 48 tokens to every session and 778 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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