jira-service-management

jira-service-management is a skill for Claude Code from grandcamel/JIRA-Assistant-Skills. It costs 47 tokens per session (3,945 once invoked), scanned A, original, MIT.

A tool for managing Jira Service Management, JIRA's help-desk system for handling customer requests and internal service work. It covers service desks, requests, service-level agreements, customers, approvals, and a knowledge base.

In plain words
What is it for?
Use it to view queues and request status, track service-level agreements, search help articles, manage customers and assets, create or update requests, add comments, and handle approvals.
Why use it?
It brings service-desk operations into the same workflow as other JIRA work instead of requiring separate manual administration.

Skill for Claude Code

Written for Claude Code: allowed-tools in frontmatter.

Part of the jira-assistant-skills plugin — 14 skills, 4 commands, 15 agents shipped together

Good fit Use it to view queues and request status, track service-level agreements, search help articles, manage customers and assets, create or update requests, add comments, and handle approvals.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/grandcamel/jira-assistant-skills/jira-jsm
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add grandcamel/JIRA-Assistant-Skills --skill jira-jsm
Clone the repo
git clone --depth 1 https://github.com/grandcamel/JIRA-Assistant-Skills

Made for: Claude Code.

Or install jira-assistant-skills, the plugin that ships this one along with the rest of its 14 skills, 4 commands, 15 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for jira-service-management

README.md
[![agentmods](https://agentmods.dev/badge/skills/grandcamel/jira-assistant-skills/jira-jsm/github.svg)](https://agentmods.dev/skills/grandcamel/jira-assistant-skills/jira-jsm)
Your own site
<a href="https://agentmods.dev/skills/grandcamel/jira-assistant-skills/jira-jsm"><img src="https://agentmods.dev/badge/skills/grandcamel/jira-assistant-skills/jira-jsm/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for jira-service-management

Your own site · 80×15
<a href="https://agentmods.dev/skills/grandcamel/jira-assistant-skills/jira-jsm"><img src="https://agentmods.dev/badge/skills/grandcamel/jira-assistant-skills/jira-jsm.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 47 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,945 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00047 $0.03945
Opus 5 $0.00023 $0.01972
Sonnet 5 $0.00009 $0.00789
Haiku 4.5 $0.00005 $0.00394

Measured 12d ago against content hash c944af306247, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

jira-service-management scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

The scan reads SKILL.md. This mod also ships 2 executable files (run_tests.sh, test_smoke.sh), listed below but not scanned — reading those needs a real analyzer, not pattern matching.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

Copies of this mod

1 near-identical copy found in the catalogue:

skills/jira-jsm/SKILL.md · 366 lines

How it starts

The opening of the file, as written. The whole thing — 366 lines — stays where its author put it; the contents beside it link to each section on GitHub.

jira-jsm

Complete ITSM (IT Service Management) and ITIL workflow support for Jira Service Management (JSM).

Risk Levels

Operation Risk Notes
List service desks/queues - Read-only
Get request/SLA status - Read-only
Search knowledge base - Read-only
List customers/orgs - Read-only
Create request - Easily reversible (can cancel)
Add comment (public) - Can delete
Add comment (internal) - Can delete
Create customer - Can remove
Create organization - Can delete
Create asset - Can delete
Transition request ! Can transition back
Add participant ! Can remove
Update asset ! Can update again
Link asset to request ! Can unlink
Approve request ! Cannot unapprove (audit trail)
Decline request ! Cannot undecline (audit trail)
Remove customer !! Loses service desk access
Delete organization !! Customer associations lost

Risk Legend: - Safe, read-only | ! Caution, modifiable | !! Warning, destructive but recoverable | !!! Danger, irreversible

When to use this skill

Use jira-jsm when you encounter:

Problem Indicators

  • Keywords: "SLA", "service level", "breach", "approval", "change request", "incident"
  • Issue keys like: SD-123, INC-456 (service desk format vs standard PROJ-123)
  • Workflow needs: customer-facing requests, ITIL processes, service catalogs
  • User questions about: incidents, problems, changes, service requests (not bugs/stories)

Feature Triggers

  • Need to track SLA compliance or generate SLA reports
  • Managing approval workflows or CAB (Change Advisory Board) decisions
  • Working with knowledge base integration for customer self-service
  • Linking IT assets to requests or impact analysis
  • Multi-tier support structure (agents, managers, customers)

Integration Scenarios

  • Created a request and want to update it: Use jira-issue for standard updates
  • Transitioning through approval workflow: Use jira-jsm for JSM-specific transitions
  • Searching for requests with complex criteria: Use jira-search for JQL

Read the full file on GitHub · 366 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 366 lines · 47 tokens per session scan A c944af306247

Subscribe to this mod's changes

jira-service-management is a skill published in the GitHub repository grandcamel/JIRA-Assistant-Skills (46 stars, last pushed 3d ago), licensed MIT. It adds 47 tokens to every session and 3,945 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

Related

Other skills, from other repositories