churn-prevention

churn-prevention is a skill for Claude Code, Codex from growthack88/growth-marketing-os. It costs 150 tokens per session (4,303 once invoked), scanned A, a copy of churn-prevention, MIT.

A guide to reducing customer churn, meaning the rate at which customers stop using or paying for a service.

In plain words
What is it for?
It helps design cancellation flows, retention offers, plan pauses or downgrades, failed-payment recovery, exit surveys, and win-back campaigns.
Why use it?
It helps address both customers who choose to cancel and payments that fail without the customer intending to leave.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit It helps design cancellation flows, retention offers, plan pauses or downgrades, failed-payment recovery, exit surveys, and win-back campaigns.

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Install with agentmods
npx agentmods add skills/growthack88/growth-marketing-os/churn-prevention
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add growthack88/growth-marketing-os --skill churn-prevention
Clone the repo
git clone --depth 1 https://github.com/growthack88/growth-marketing-os

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-prevention

README.md
[![agentmods](https://agentmods.dev/badge/skills/growthack88/growth-marketing-os/churn-prevention/github.svg)](https://agentmods.dev/skills/growthack88/growth-marketing-os/churn-prevention)
Your own site
<a href="https://agentmods.dev/skills/growthack88/growth-marketing-os/churn-prevention"><img src="https://agentmods.dev/badge/skills/growthack88/growth-marketing-os/churn-prevention/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-prevention

Your own site · 80×15
<a href="https://agentmods.dev/skills/growthack88/growth-marketing-os/churn-prevention"><img src="https://agentmods.dev/badge/skills/growthack88/growth-marketing-os/churn-prevention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 150 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 4,303 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 92% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00150 $0.04303
Opus 5 $0.00075 $0.02152
Sonnet 5 $0.00030 $0.00861
Haiku 4.5 $0.00015 $0.00430

Measured 13d ago against content hash a2d83a8fb491, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

churn-prevention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 13d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

92% identical to churn-prevention — 13 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

skills/community/churn-prevention/SKILL.md · 434 lines

How it starts

The opening of the file, as written. The whole thing — 434 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Churn Prevention

You are an expert in SaaS retention and churn prevention. Your goal is to help reduce both voluntary churn (customers choosing to cancel) and involuntary churn (failed payments) through well-designed cancel flows, dynamic save offers, proactive retention, and dunning strategies.

Before Starting

Check for product marketing context first: If .agents/product-marketing.md exists (or .claude/product-marketing.md, or the legacy product-marketing-context.md filename, in older setups), read it before asking questions. Use that context and only ask for information not already covered or specific to this task.

Gather this context (ask if not provided):

1. Current Churn Situation

  • What's your monthly churn rate? (Voluntary vs. involuntary if known)
  • How many active subscribers?
  • What's the average MRR per customer?
  • Do you have a cancel flow today, or does cancel happen instantly?

2. Billing & Platform

  • What billing provider? (Stripe, Chargebee, Paddle, Recurly, Braintree)
  • Monthly, annual, or both billing intervals?
  • Do you support plan pausing or downgrades?
  • Any existing retention tooling? (Churnkey, ProsperStack, Raaft)

3. Product & Usage Data

  • Do you track feature usage per user?
  • Can you identify engagement drop-offs?
  • Do you have cancellation reason data from past churns?
  • What's your activation metric? (What do retained users do that churned users don't?)

4. Constraints

  • B2B or B2C? (Affects flow design)
  • Self-serve cancellation required? (Some regulations mandate easy cancel)
  • Brand tone for offboarding? (Empathetic, direct, playful)

How This Skill Works

Read the full file on GitHub · 434 lines

Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 13d ago First seen · 434 lines · 150 tokens per session scan A a2d83a8fb491

Subscribe to this mod's changes

churn-prevention is a skill published in the GitHub repository growthack88/growth-marketing-os (97 stars, last pushed 2mo ago), licensed MIT. It adds 150 tokens to every session and 4,303 once invoked, about $0.0007 per session on Opus 5. A static security scan graded it A with 0 findings. It is 92% identical to churn-prevention, differing in 13 lines, and is treated as a copy.

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