churn-prediction

churn-prediction is a skill for Claude Code, Codex from guia-matthieu/clawfu-skills. It costs 23 tokens per session (3,331 once invoked), scanned A, original, MIT.

A customer churn-risk analysis guide. Churn means customers stopping their subscriptions or cancelling, and the guide uses behavior, support, payment, and relationship signals to identify accounts at risk.

In plain words
What is it for?
Use it for risk reviews, early-warning systems, intervention priorities, lost-customer analysis, and executive churn reports.
Why use it?
It helps teams notice likely cancellations before they happen and understand the reasons behind them.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it for risk reviews, early-warning systems, intervention priorities, lost-customer analysis, and executive churn reports.

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Install with agentmods
npx agentmods add skills/guia-matthieu/clawfu-skills/churn-prediction
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add guia-matthieu/clawfu-skills --skill churn-prediction
Clone the repo
git clone --depth 1 https://github.com/guia-matthieu/clawfu-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-prediction

README.md
[![agentmods](https://agentmods.dev/badge/skills/guia-matthieu/clawfu-skills/churn-prediction/github.svg)](https://agentmods.dev/skills/guia-matthieu/clawfu-skills/churn-prediction)
Your own site
<a href="https://agentmods.dev/skills/guia-matthieu/clawfu-skills/churn-prediction"><img src="https://agentmods.dev/badge/skills/guia-matthieu/clawfu-skills/churn-prediction/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-prediction

Your own site · 80×15
<a href="https://agentmods.dev/skills/guia-matthieu/clawfu-skills/churn-prediction"><img src="https://agentmods.dev/badge/skills/guia-matthieu/clawfu-skills/churn-prediction.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 23 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,331 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00023 $0.03331
Opus 5 $0.00012 $0.01665
Sonnet 5 $0.00005 $0.00666
Haiku 4.5 $0.00002 $0.00333

Measured 9d ago against content hash 1581ba470ba8, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

churn-prediction scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/customer-success/churn-prediction/SKILL.md · 459 lines

How it starts

The opening of the file, as written. The whole thing — 459 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Churn Prediction

Detect early warning signals of customer churn through systematic analysis of usage patterns, support interactions, and relationship health.

When to Use This Skill

  • Monthly/quarterly churn risk reviews
  • Prioritizing CSM intervention
  • Building early warning systems
  • Post-mortem analysis on lost customers
  • Executive churn reporting

Methodology Foundation

Based on Lincoln Murphy's Churn Analysis and ProfitWell Retention Research, analyzing:

  • Product engagement decay
  • Support sentiment trends
  • Payment behavior changes
  • Relationship deterioration
  • Competitive signals

What Claude Does vs What You Decide

Claude Does You Decide
Identifies risk signals Save vs. let go decisions
Calculates risk scores Resource allocation
Suggests interventions Discount/concession offers
Prioritizes at-risk accounts Executive escalation timing
Analyzes churn patterns Retention strategy changes

What This Skill Does

  1. Signal detection - Identify behavioral indicators of churn risk
  2. Risk scoring - Calculate churn probability
  3. Root cause analysis - Why are they likely to leave?
  4. Intervention planning - What actions could save them?
  5. Pattern recognition - Learn from past churned accounts

How to Use

Assess churn risk for this customer:

Account: [Company Name]
Contract: $[ARR], Renewal: [Date]
Tenure: [Months]

Usage Signals:
- Login frequency: [trend]
- Feature adoption: [% and trend]
- Active users: [current vs licensed]
- Key feature usage: [specific metrics]

Support Signals:
- Recent tickets: [count and nature]
- CSAT trend: [improving/stable/declining]
- Escalations: [any open or recent]
- Sentiment: [last few interactions]

Relationship Signals:
- Champion status: [engaged/disengaged/left]
- Exec sponsor: [status]
- NPS response: [score and comments]
- QBR attendance: [pattern]

Financial Signals:
- Payment status: [current/late]
- Contract discussions: [any mentions of changes]
- Competitor mentions: [any signals]

Read the full file on GitHub · 459 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 459 lines · 23 tokens per session scan A 1581ba470ba8

Subscribe to this mod's changes

churn-prediction is a skill published in the GitHub repository guia-matthieu/clawfu-skills (149 stars, last pushed 5mo ago), licensed MIT. It adds 23 tokens to every session and 3,331 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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