exp-employee-diagnosis

exp-employee-diagnosis is a skill for Claude Code, Codex from guofu-shiqu/ux-expert-skills. It costs 35 tokens per session (805 once invoked), scanned A, original, MIT.

A framework for diagnosing employee experience problems that affect customer service. It examines employees’ tasks, tools, information, permissions, training, workload, emotions, and cooperation with other teams.

In plain words
What is it for?
Use it to analyze employee jobs and support, assess stress and coordination costs, explain effects on customers, and identify improvement opportunities.
Why use it?
It helps trace poor customer experiences back to conditions that make employees slower, less informed, or less able to solve problems.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to analyze employee jobs and support, assess stress and coordination costs, explain effects on customers, and identify improvement opportunities.

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Install with agentmods
npx agentmods add skills/guofu-shiqu/ux-expert-skills/exp-employee-diagnosis
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add guofu-shiqu/ux-expert-skills --skill exp-employee-diagnosis
Clone the repo
git clone --depth 1 https://github.com/guofu-shiqu/ux-expert-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for exp-employee-diagnosis

README.md
[![agentmods](https://agentmods.dev/badge/skills/guofu-shiqu/ux-expert-skills/exp-employee-diagnosis/github.svg)](https://agentmods.dev/skills/guofu-shiqu/ux-expert-skills/exp-employee-diagnosis)
Your own site
<a href="https://agentmods.dev/skills/guofu-shiqu/ux-expert-skills/exp-employee-diagnosis"><img src="https://agentmods.dev/badge/skills/guofu-shiqu/ux-expert-skills/exp-employee-diagnosis/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for exp-employee-diagnosis

Your own site · 80×15
<a href="https://agentmods.dev/skills/guofu-shiqu/ux-expert-skills/exp-employee-diagnosis"><img src="https://agentmods.dev/badge/skills/guofu-shiqu/ux-expert-skills/exp-employee-diagnosis.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 35 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 805 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00035 $0.00805
Opus 5 $0.00017 $0.00402
Sonnet 5 $0.00007 $0.00161
Haiku 4.5 $0.00003 $0.00081

Measured 12d ago against content hash 81c6189ca97c, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

exp-employee-diagnosis scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/exp-employee-diagnosis/SKILL.md · 99 lines

What it actually says

员工体验诊断

分析员工 JTBD、服务目标与用户期待的匹配度,评估员工体验如何传导到客户体验。

触发条件

  • 客户体验问题可能源于员工侧
  • 员工能力、工具、权限、信息或情绪压力有问题
  • 需要分析员工体验对客户体验的影响
  • 需要改善员工支持和赋能

核心能力

1. 分析员工 JTBD

理解员工的工作任务和目标:

  • 员工想要完成什么任务(功能任务)
  • 员工想要感受到什么(情绪任务)
  • 员工想要在同事/客户眼中呈现什么(社会任务)

2. 检查服务目标匹配度

评估员工的服务目标与用户期待是否匹配:

  • 员工理解的用户目标是什么
  • 员工实际交付的是什么
  • 差距在哪里

3. 评估支持度

从以下维度评估员工是否得到足够支持:

支持类型 检查内容
信息支持 员工是否能方便获取用户信息、产品信息、政策信息
工具支持 员工使用的系统/工具是否好用、高效、稳定
知识支持 员工是否得到足够的培训、知识库、最佳实践
权限支持 员工是否有足够权限快速解决用户问题

4. 评估情绪压力

评估员工的情绪压力和倦怠风险:

  • 工作量是否合理
  • 是否有情绪疏导机制
  • 是否感到被支持和赋能

5. 评估协作成本

评估跨部门协作是否顺畅:

  • 员工是否需要协调多个部门才能解决用户问题
  • 协作流程是否清晰高效

6. 分析传导机制

分析员工体验如何传导到客户体验:

  • 员工情绪 → 服务态度 → 客户感受
  • 员工工具效率 → 响应速度 → 客户满意度
  • 员工信息获取 → 问题解决质量 → 客户信任

输出格式:员工体验分析报告

【员工体验分析报告】

▸ 员工任务:
  功能任务:[帮我...]
  情绪任务:[让我感到...]
  社会任务:[让我看起来...]

▸ JTBD:[员工的 JTBD]
▸ 服务目标:[员工理解的服务目标]
▸ 用户期待:[用户实际期待的是什么]

▸ 支持度评估:
  信息支持:[充足/不足],问题:[...]
  工具支持:[充足/不足],问题:[...]
  知识支持:[充足/不足],问题:[...]
  权限支持:[充足/不足],问题:[...]

▸ 情绪压力:[高/中/低],问题:[...]
▸ 协作成本:[高/中/低],问题:[...]

▸ 对客户体验的影响:
  [员工体验问题如何传导到客户体验]

▸ 改善机会:
  1. [...]
  2. [...]
  ...

使用方法

当客户体验问题可能源于员工侧时,调用本 skill 进行员工体验诊断,找出根本原并提供改善方向。

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 99 lines · 35 tokens per session scan A 81c6189ca97c

Subscribe to this mod's changes

exp-employee-diagnosis is a skill published in the GitHub repository guofu-shiqu/ux-expert-skills (2 stars, last pushed 2mo ago), licensed MIT. It adds 35 tokens to every session and 805 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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