exp-roi-analysis

exp-roi-analysis is a skill for Claude Code, Codex from guofu-shiqu/ux-expert-skills. It costs 39 tokens per session (1,752 once invoked), scanned A, original, MIT.

A method for estimating the business return from improving a user experience. It connects changes in the experience to user behavior, business results, and financial effects.

In plain words
What is it for?
Use it to estimate lost opportunities, connect satisfaction or effort scores to business metrics, evaluate experiments, calculate savings, and prepare an ROI report.
Why use it?
It helps explain whether an experience project is worth its cost and gives decision-makers measurable reasons to fund it.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to estimate lost opportunities, connect satisfaction or effort scores to business metrics, evaluate experiments, calculate savings, and prepare an ROI report.

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Install with agentmods
npx agentmods add skills/guofu-shiqu/ux-expert-skills/exp-roi-analysis
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add guofu-shiqu/ux-expert-skills --skill exp-roi-analysis
Clone the repo
git clone --depth 1 https://github.com/guofu-shiqu/ux-expert-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for exp-roi-analysis

README.md
[![agentmods](https://agentmods.dev/badge/skills/guofu-shiqu/ux-expert-skills/exp-roi-analysis/github.svg)](https://agentmods.dev/skills/guofu-shiqu/ux-expert-skills/exp-roi-analysis)
Your own site
<a href="https://agentmods.dev/skills/guofu-shiqu/ux-expert-skills/exp-roi-analysis"><img src="https://agentmods.dev/badge/skills/guofu-shiqu/ux-expert-skills/exp-roi-analysis/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for exp-roi-analysis

Your own site · 80×15
<a href="https://agentmods.dev/skills/guofu-shiqu/ux-expert-skills/exp-roi-analysis"><img src="https://agentmods.dev/badge/skills/guofu-shiqu/ux-expert-skills/exp-roi-analysis.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 39 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,752 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00039 $0.01752
Opus 5 $0.00019 $0.00876
Sonnet 5 $0.00008 $0.00350
Haiku 4.5 $0.00004 $0.00175

Measured 12d ago against content hash 5bbbae16f376, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

exp-roi-analysis scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/exp-roi-analysis/SKILL.md · 196 lines

How it starts

The opening of the file, as written. The whole thing — 196 lines — stays where its author put it; the contents beside it link to each section on GitHub.

体验ROI分析

评估体验投入的商业回报,量化体验对业务指标的影响,建立体验投资与业务成果的关联模型。

触发条件

  • 需要评估体验投入的商业回报
  • 需要量化体验对业务指标的影响
  • 需要向管理层汇报体验价值
  • 需要为体验优化项目争取资源
  • 需要建立体验ROI监测体系

核心能力

1. 体验价值传导模型

建立"体验优化 → 用户行为变化 → 业务指标变化 → 财务影响"的价值传导链:

体验优化
    ↓
用户行为变化:转化率↑ / 留存率↑ / 使用频率↑ / 负面评价↓
    ↓
业务指标变化:收入↑ / 成本↓ / 口碑传播↑
    ↓
财务影响:LTV(用户生命周期价值)↑ / CAC(获客成本)↓ / 运营成本↓

2. 体验ROI计算方法

方法一:LOE(Lost Opportunity Estimate)法

体验损失机会成本 = 受影响用户数 × 用户价值 × 流失率影响

示例:
  注册流程体验差导致 5% 用户流失
  受影响用户数:10,000人/月
  人均 LTV:¥500
  体验损失成本:10,000 × 5% × ¥500 = ¥250,000/月

方法二:NPS 收入影响法

NPS 每提升 1 分对收入的影响 = 历史数据回归分析

一般规律(互联网行业):
  NPS 提升 7-10 分 → 收入增长约 1%
  NPS 持续 >50 → 自然增长显著高于行业平均

方法三:体验改善A/B测试法

对照组(未改善)转化率:[X%]
实验组(已改善)转化率:[Y%]
提升:[Y-X] 个百分点

月度增量收入 = 月活用户 × [Y-X]% × 人均月收入
年度ROI = 年度增量收入 ÷ 体验改善投入成本

方法四:客户服务质量成本法

服务体验差导致的成本:
  = 投诉处理成本 + 用户流失损失 + 口碑修复成本 + 客服增量成本

体验改善节省成本 = 改善前成本 - 改善后成本

3. 关键指标体系

体验指标 → 行为指标 → 业务指标 三级关联:

体验指标 影响的行为指标 影响的业务指标
CSAT 提升 复购率↑、使用频率↑ 收入↑、LTV↑
NPS 提升 推荐率↑、新用户获取成本↓ 自然增长↑、CAC↓
CES 降低 任务完成率↑、客服求助↓ 转化↑、服务成本↓
错误率降低 用户流失↓、负面评价↓ 品牌口碑↑、挽回成本↓

4. ROI 报告框架

完整ROI分析报告包含:

  1. 背景与目标 — 为什么要做这个体验项目
  2. 投入成本 — 人力、时间、工具、机会成本
  3. 体验改善 — 具体改善了什么体验指标
  4. 行为变化 — 用户行为发生了什么变化
  5. 业务影响 — 业务指标有什么变化
  6. 财务计算 — ROI 具体数值
  7. 风险提示 — 计算假设和不确定性
  8. 后续建议 — 基于ROI结果的下一步

5. 体验ROI基准参考

行业 体验改善ROI中位值 说明
SaaS 3-5X 留存提升带来高LTV增长
电商 2-4X 复购和客单价提升
金融 4-7X 信任改善带来高价值转化
出行/生活服务 2-3X 频率提升带来规模效应

输出格式:体验ROI分析报告

【体验ROI分析报告】

▸ 项目背景:
  项目名称:[...]
  改善目标:[...]
  改善时间:[...]

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▸ 一、投入成本

  人力成本:[...] 人天 × ¥[...] = ¥[...]
  工具/技术成本:¥[...]
  机会成本:¥[...](因做此项目放弃的其他机会)
  ─────────────────────
  总投入成本:¥[...]

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▸ 二、体验改善效果

  体验指标     │ 改善前 │ 改善后 │ 变化
  ────────┼───────┼───────┼──────
  CSAT       │  XX%   │  XX%   │ ↑ X.X%
  NPS        │  XX    │  XX    │ ↑ X分
  CES        │  X.XX  │  X.XX  │ ↓ X.XX
  任务完成率   │  XX%   │  XX%   │ ↑ X.X%
  错误率       │  XX%   │  XX%   │ ↓ X.X%

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▸ 三、业务影响

  业务指标       │ 改善前    │ 改善后    │ 变化
  ──────────┼──────────┼──────────┼──────
  转化率         │  XX%      │  XX%      │ ↑ X.X%
  留存率(次月) │  XX%      │  XX%      │ ↑ X.X%
  人均收入       │  ¥XXX     │  ¥XXX     │ ↑ ¥XX
  获客成本CAC    │  ¥XXX     │  ¥XXX     │ ↓ ¥XX
  服务成本       │  ¥XXX/人  │  ¥XXX/人  │ ↓ ¥XX

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▸ 四、财务计算

  计算方法:[LOE法 / NPS法 / A-B测试法 / 成本法]

  月度增量收入:¥[...]
  年度增量收入:¥[...]
  年度节省成本:¥[...]
  ─────────────────────
  年度总收益:¥[...]

  ROI = 年度总收益 ÷ 总投入成本 = [X.X]X

  回本周期:[X] 个月

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▸ 五、风险提示

  计算假设:
    [假设1]:置信度 [高/中/低]
    [假设2]:置信度 [高/中/低]

  不确定性因素:
    [因素1]:可能影响 [±X%]
    [因素2]:可能影响 [±X%]

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

▸ 六、后续建议

  基于ROI结果的下一步:
    1. [...]
    2. [...]
    3. [...]

  可复制到其他场景:
    [场景1]:预计ROI [...]
    [场景2]:预计ROI [...]

Read the full file on GitHub · 196 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 196 lines · 39 tokens per session scan A 5bbbae16f376

Subscribe to this mod's changes

exp-roi-analysis is a skill published in the GitHub repository guofu-shiqu/ux-expert-skills (2 stars, last pushed 2mo ago), licensed MIT. It adds 39 tokens to every session and 1,752 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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