exp-service-review

exp-service-review is a skill for Claude Code, Codex from guofu-shiqu/ux-expert-skills. It costs 28 tokens per session (761 once invoked), scanned A, original, MIT.

A Chinese-language framework for reviewing a completed service event, such as an interaction between a customer and a company. It reconstructs the service journey, identifies poor and strong moments, and records improvements and warning signs.

In plain words
What is it for?
Use it after a service event to examine customer and employee experience, backstage processes, improvement actions, monitoring measures, and reusable lessons.
Why use it?
It turns a general discussion after an incident into a structured account of what happened and what should change.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it after a service event to examine customer and employee experience, backstage processes, improvement actions, monitoring measures, and reusable lessons.

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Install with agentmods
npx agentmods add skills/guofu-shiqu/ux-expert-skills/exp-service-review
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add guofu-shiqu/ux-expert-skills --skill exp-service-review
Clone the repo
git clone --depth 1 https://github.com/guofu-shiqu/ux-expert-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for exp-service-review

README.md
[![agentmods](https://agentmods.dev/badge/skills/guofu-shiqu/ux-expert-skills/exp-service-review/github.svg)](https://agentmods.dev/skills/guofu-shiqu/ux-expert-skills/exp-service-review)
Your own site
<a href="https://agentmods.dev/skills/guofu-shiqu/ux-expert-skills/exp-service-review"><img src="https://agentmods.dev/badge/skills/guofu-shiqu/ux-expert-skills/exp-service-review/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for exp-service-review

Your own site · 80×15
<a href="https://agentmods.dev/skills/guofu-shiqu/ux-expert-skills/exp-service-review"><img src="https://agentmods.dev/badge/skills/guofu-shiqu/ux-expert-skills/exp-service-review.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 28 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 761 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00028 $0.00761
Opus 5 $0.00014 $0.00380
Sonnet 5 $0.00006 $0.00152
Haiku 4.5 $0.00003 $0.00076

Measured 12d ago against content hash f2990f678beb, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

exp-service-review scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/exp-service-review/SKILL.md · 103 lines

What it actually says

服务体验复盘

还原服务路径和关键触点表现,识别体验低谷和峰值机会,输出改善策略和预警机制。

触发条件

  • 一次服务事件结束后
  • 需要进行系统复盘
  • 需要提炼经验教训
  • 需要识别系统性问题
  • 需要建立预警机制

核心能力

复盘框架

按照以下框架进行系统复盘:

  1. 事件概述 — 发生了什么,涉及哪些用户和服务
  2. 旅程尺度与边界 — 复盘的范围是什么
  3. 用户目标 — 用户想要完成什么
  4. 服务路径还原 — 实际发生了什么
  5. 关键触点表现 — 每个触点的表现如何
  6. 体验低谷识别 — 哪些地方体验不好
  7. 峰值机会识别 — 哪些地方可以创造峰值
  8. 员工体验问题 — 员工侧有什么问题
  9. 后台流程问题 — 后台有什么问题
  10. 品牌印记表现 — 用户记住了什么
  11. 改善策略 — 如何改善
  12. 指标与预警 — 如何监测和预警
  13. 资产回写 — 哪些经验可以沉淀

输出格式:服务体验复盘报告

【服务体验复盘报告】

▸ 事件概述:
  事件名称:[...]
  发生时间:[...]
  涉及用户:[...]
  涉及服务:[...]

▸ 旅程尺度与边界:
  尺度:[微型/小型/中型/大型/生命周期]
  开始於:[...]
  结束于:[...]

▸ 用户目标:[用户想要完成什么]

▸ 服务路径还原:
  阶段1:[行为],触点:[...],表现:[...]
  阶段2:[...]
  ...

▸ 关键触点表现:
  触点1:[名称],表现:[好/中/差],问题:[...]
  触点2:[...]
  ...

▸ 体验低谷:
  1. [低谷描述],影响:[...]
  2. [...]
  ...

▸ 峰值机会:
  1. [可以创造峰值的时刻],类型:[安心/效率/被理解/专业/惊喜/结尾]
  2. [...]
  ...

▸ 员工体验问题:
  [员工侧有什么问题]

▸ 后台流程问题:
  [后台有什么问题]

▸ 品牌印记表现:
  [用户记住了什么关于品牌的信息]
  [是正面的还是负面的]

▸ 改善策略:
  1. [...]
  2. [...]
  ...

▸ 指标与预警:
  监测指标:[...]
  预警阈值:[...]
  响应动作:[...]

▸ 资产回写:
  [哪些经验可以沉淀为 reusable asset]

使用方法

当一次服务事件结束后,调用本 skill 进行系统复盘,还原服务路径,识别问题和机会,输出改善策略和预警机制。

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 103 lines · 28 tokens per session scan A f2990f678beb

Subscribe to this mod's changes

exp-service-review is a skill published in the GitHub repository guofu-shiqu/ux-expert-skills (2 stars, last pushed 2mo ago), licensed MIT. It adds 28 tokens to every session and 761 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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