citevahti-support

citevahti-support is a skill for Claude Code from heidihelena/citevahti. It costs 68 tokens per session (1,217 once invoked), scanned A, original, Apache-2.0.

A support workflow for handling CiteVahti user reports, such as bug reports, pilot feedback, support emails, and GitHub issues. It explains how to record known issues, draft replies, and escalate serious cases.

In plain words
What is it for?
Use it to triage reports, update the known-issues register, prepare support responses, and decide whether data loss or false verification needs immediate escalation.
Why use it?
It helps maintainers respond consistently and quickly when a problem could damage a research audit trail or show incorrect verification results.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the citevahti plugin — 13 skills, 1 MCP server shipped together

Good fit Use it to triage reports, update the known-issues register, prepare support responses, and decide whether data loss or false verification needs immediate escalation.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/heidihelena/citevahti/citevahti-support
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add heidihelena/citevahti --skill citevahti-support
Clone the repo
git clone --depth 1 https://github.com/heidihelena/citevahti

Made for: Claude Code.

Or install citevahti, the plugin that ships this one along with the rest of its 13 skills, 1 MCP server.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for citevahti-support

README.md
[![agentmods](https://agentmods.dev/badge/skills/heidihelena/citevahti/citevahti-support/github.svg)](https://agentmods.dev/skills/heidihelena/citevahti/citevahti-support)
Your own site
<a href="https://agentmods.dev/skills/heidihelena/citevahti/citevahti-support"><img src="https://agentmods.dev/badge/skills/heidihelena/citevahti/citevahti-support/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for citevahti-support

Your own site · 80×15
<a href="https://agentmods.dev/skills/heidihelena/citevahti/citevahti-support"><img src="https://agentmods.dev/badge/skills/heidihelena/citevahti/citevahti-support.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 68 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,217 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00068 $0.01217
Opus 5 $0.00034 $0.00609
Sonnet 5 $0.00014 $0.00243
Haiku 4.5 $0.00007 $0.00122

Measured 11d ago against content hash 2808a97fd1e0, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

citevahti-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/citevahti-support/SKILL.md · 98 lines

How it starts

The opening of the file, as written. The whole thing — 98 lines — stays where its author put it; the contents beside it link to each section on GitHub.

CiteVahti support — triage, known issues, escalation

CiteVahti runs in live pilots with real researchers; a support failure isn't an annoyed user — it's a damaged audit trail, or a manuscript submitted on bad information. This skill makes support responses consistent, honest, and correctly escalated.

Activation gate (from docs/BETA_TO_PRODUCTION.md): this workflow is mandatory before the first paying customer — during free beta, apply it lightly rather than building process for its own sake.

Triggers

Use when: a bug report, pilot feedback, support email, or GitHub issue arrives; drafting a reply; updating the known-issues register; deciding severity/escalation.

Do NOT use for: fixing the bug itself (normal development, gated by secure-release when it ships), or feature requests (route to ROADMAP.md triage).

Escalation criteria — check these FIRST, before anything else

Two report classes are immediate, drop-everything escalations:

  1. Data loss — a user's ledger, audit log, ratings, manuscript edits, or Zotero library damaged or destroyed by CiteVahti. The audit chain is the product's promise.
  2. False-verified — CiteVahti recorded, displayed, or exported a support/decision value the human did not make: an AI rating that leaked into final_value, a decision shown as accepted that wasn't, an audit entry that misstates what happened. This is an invariant breach (docs/SAFETY_INVARIANTS.md), not a bug like the others.

For either: acknowledge within hours, not days; reproduce against the invariant tests (test_dual_rating.py, test_readonly_tools_dont_mutate.py, the security marker group); if confirmed, treat per SECURITY.md (a bypassed safety control is a security issue even with no traditional vulnerability) — fix, add the regression test to the security group, disclose honestly in CHANGELOG.md and to affected pilot users, and consider whether shipped releases need a warning note. Never quietly patch an invariant breach.

Read the full file on GitHub · 98 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 98 lines · 68 tokens per session scan A 2808a97fd1e0

Subscribe to this mod's changes

citevahti-support is a skill published in the GitHub repository heidihelena/citevahti (1 stars, last pushed 6d ago), licensed Apache-2.0. It adds 68 tokens to every session and 1,217 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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