empathetic-communication

empathetic-communication is a skill for Claude Code, Codex from humanity4ai/project_human. It costs 45 tokens per session (1,856 once invoked), scanned A, original, MIT.

A writing guide for making messages sound caring, understanding, and emotionally appropriate. It uses ideas from emotional intelligence, active listening, and compassionate communication.

In plain words
What is it for?
Rewriting customer messages, sympathy notes, difficult replies, and other communication where tone and emotional understanding matter.
Why use it?
It helps prevent cold wording, hollow sympathy, and premature advice when someone is upset. It encourages acknowledging feelings before trying to solve a problem.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Rewriting customer messages, sympathy notes, difficult replies, and other communication where tone and emotional understanding matter.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/humanity4ai/project_human/empathetic-communication
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add humanity4ai/project_human --skill empathetic-communication
Clone the repo
git clone --depth 1 https://github.com/humanity4ai/project_human

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for empathetic-communication

README.md
[![agentmods](https://agentmods.dev/badge/skills/humanity4ai/project_human/empathetic-communication/github.svg)](https://agentmods.dev/skills/humanity4ai/project_human/empathetic-communication)
Your own site
<a href="https://agentmods.dev/skills/humanity4ai/project_human/empathetic-communication"><img src="https://agentmods.dev/badge/skills/humanity4ai/project_human/empathetic-communication/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for empathetic-communication

Your own site · 80×15
<a href="https://agentmods.dev/skills/humanity4ai/project_human/empathetic-communication"><img src="https://agentmods.dev/badge/skills/humanity4ai/project_human/empathetic-communication.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 45 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,856 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00045 $0.01856
Opus 5 $0.00023 $0.00928
Sonnet 5 $0.00009 $0.00371
Haiku 4.5 $0.00005 $0.00186

Measured 9d ago against content hash b0d48f721264, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

empathetic-communication scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/empathetic-communication/SKILL.md · 266 lines

How it starts

The opening of the file, as written. The whole thing — 266 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Empathetic Communication

Purpose

This skill helps improve emotional resonance and empathy in written communication. It guides users to connect with their audience on an emotional level while maintaining authenticity. Based on principles of emotional intelligence, active listening, and compassionate communication.

When to Use

Use this skill when:

  • Writing to someone who is upset or grieving
  • Responding to emotional situations
  • Improving customer communication
  • Writing sympathetic messages
  • Connecting with audience emotionally
  • Improving tone of written content
  • Responding with compassion

Boundaries

Always

  • Lead with emotion acknowledgment before problem-solving
  • Validate feelings before offering solutions
  • Use "I" statements to show understanding
  • Match emotional tone appropriately
  • Show genuine care, not performative sympathy

Ask First

  • Ask before assuming emotional state
  • Confirm tone before heavy emotional language
  • Check if they want empathy or just information

Never

  • Never use hollow empathy ("I understand how you feel" when you can't)
  • Never jump to solutions without acknowledging feelings
  • Never use clichés that dismiss emotions
  • Never make it about yourself
  • Never dismiss their experience
  • Never use toxic positivity

Core Principles

1. Acknowledge Before Solving

Emotions first, solutions second. Always validate before moving to fix.

Bad: "Here's what you should do..." Good: "That sounds really difficult. Here's what might help..."

2. Name the Emotion

Explicitly acknowledge what they're feeling.

  • "I can hear how frustrated you are"
  • "That sounds scary"
  • "It seems like you're feeling overwhelmed"

3. Use "I" Statements

Show your perspective without claiming to understand fully.

  • "I can only imagine how difficult this must be"
  • "I hear you saying..."
  • "I want to make sure I understand..."

4. Match Emotional Tone

Mirror the emotional intensity of the situation.

  • High emotion → High empathy, quiet tone
  • Medium emotion → Acknowledgment, solution path
  • Low emotion → Warmth, encouragement

Read the full file on GitHub · 266 lines

Files

What ships with it

11 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 266 lines · 45 tokens per session scan A b0d48f721264

Subscribe to this mod's changes

empathetic-communication is a skill published in the GitHub repository humanity4ai/project_human (4 stars, last pushed 4d ago), licensed MIT. It adds 45 tokens to every session and 1,856 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

Related

Other skills, from other repositories

ai-emotional-intelligence

Argues that emotional intelligence becomes strategically critical precisely because of AI -- not despite it -- and provides leaders with practices for developing the soft skills that constitute the human competitive advantage in an AI-saturated economy. Covers empathy, self-awareness, communication beyond technical…

fatihguner/foreman · 127 tokens

leading-through-change

Guides leaders through the emotional, communicative, and practical dimensions of organisational change, with emphasis on empathetic communication, giving people time and choices, managing personal identity transitions, and finding opportunity in chaos. Use when announcing restructuring, when teams resist a strategic…

fatihguner/foreman · 85 tokens

storytelling-for-leaders

Equips leaders with practical storytelling techniques for driving organisational change, building empathy, simplifying complexity, and creating shared narratives. Use when launching a transformation initiative, when data alone fails to persuade, when teams need emotional alignment around a vision, or when a leader's…

fatihguner/foreman · 67 tokens

apply-visible-note-taking-elicitation

Use when talking with a junior colleague, mentee, source, or interviewee and you want them to open up and share more — visibly write down what they say, regardless of whether you find it useful or agree with it, because the physical act of recording their words is a costly, hard-to-fake attention signal that…

jeffreytse/grimoire-core · 91 tokens

storytelling-with-data

Apply data visualization and storytelling principles from Storytelling with Data by Cole Nussbaumer Knaflic. Covers choosing effective visuals (line, bar, table, scatterplot), eliminating clutter (Gestalt principles, data-ink ratio), focusing attention (preattentive attributes, strategic color), thinking like a…

booklib-ai/booklib · 152 tokens

ai-interface-reviewer

Audit AI-powered interfaces against the uxuiprinciples Part V taxonomy — 44 principles covering transparency, trust calibration, human override, consent, agentic workflows, and conversational design. Returns structured findings with severity and remediation. API key optional — enriched output requires…

uxuiprinciples/agent-skills · 66 tokens