iblai-api-agent-support

iblai-api-agent-support is a skill for Claude Code, Codex from iblai/api. It costs 79 tokens per session (1,862 once invoked), scanned A, original, MIT.

An API tool for handling human-support tickets created when users ask an ibl.ai agent for help from a person. A ticket is a record of the request and its conversation.

In plain words
What is it for?
Use it to list and filter tickets, read their conversations, reply as the support team, change their status, or close and delete them.
Why use it?
It keeps escalated user requests in one place instead of requiring support staff to find and manage them manually.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/iblai/api/iblai-api-agent-support
Any agent
npx skills add iblai/api --skill iblai-api-agent-support
Clone the repo
git clone --depth 1 https://github.com/iblai/api

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for iblai-api-agent-support

README.md
[![agentmods](https://agentmods.dev/badge/skills/iblai/api/iblai-api-agent-support.svg)](https://agentmods.dev/skills/iblai/api/iblai-api-agent-support)
Your own site
<a href="https://agentmods.dev/skills/iblai/api/iblai-api-agent-support"><img src="https://agentmods.dev/badge/skills/iblai/api/iblai-api-agent-support.svg" alt="Measured on agentmods" height="20"></a>
Per session 79 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,862 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 1 finding. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00079 $0.01862
Opus 5 $0.00039 $0.00931
Sonnet 5 $0.00016 $0.00372
Haiku 4.5 $0.00008 $0.00186

Measured 3d ago against content hash ff1bec9e0160, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

iblai-api-agent-support scanned grade A with 1 finding against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 3d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Makes network callslowCapability

Not a fault in itself. Listed so you know the mod talks to something, and to what.

curl -s \
skills/iblai-api-agent-support/SKILL.md · 141 lines

How it starts

The opening of the file, as written. The whole thing — 141 lines — stays where its author put it; the contents beside it link to each section on GitHub.

iblai-api-agent-support

Manage an agent's human-support tickets through the API: list and filter the tickets users raised with an agent, read a ticket's reply thread, respond as the support team, move tickets through their lifecycle, and close or delete them. Use when triaging or responding to support requests escalated from agent chats.

Auth & conventions

  • Base URL: https://api.iblai.app
  • Header: Authorization: Api-Token $IBLAI_API_KEY on every request.
  • Path vars: {org} = $IBLAI_ORG, {username} = $IBLAI_USERNAME, {mentor} = the agent's unique id (e.g. d17dc729-60fd-4363-81a0-f67d9318b03e).
  • Prefix: every route below hangs off https://api.iblai.app/dm/api/ai-mentor/orgs/{org}/users/{username} (written {u} below). The path token is named user_id on the wire but takes the username.
  • Not connected yet? Run /iblai-api-login first to populate IBLAI_ORG, IBLAI_USERNAME, and IBLAI_API_KEY.
  • DELETE calls are destructive — confirm with the user first.

Concepts

  • Tickets are opened by the agent, not by this API. When a user asks an agent for human help mid-chat, the agent's human-support tool files a HumanSupportTicket — there is no POST create endpoint here. The requester fields (username, email, full_name, user) and the source session are resolved server-side from that chat; subject and description are authored by the agent (the description is often HTML or Markdown, not plain text).
  • Visibility: org admins see every ticket in the org; other users see only the tickets they raised themselves.
  • Lifecycle: status walks openin_progressclosed. The dedicated close/ endpoint both sets status: closed and stamps resolved_at.
  • Conversation thread: each ticket has TicketMessage replies. sender is the numeric user id of the author — the requester's replies carry their user id, support-team replies carry the responder's id, and null marks a system-generated message.
  • Prerequisite: the agent only offers escalation while its human-support tool is enabled — toggle it with /iblai-api-agent-tool (pull the exact slug from that skill's available-tools/ read).

Read the full file on GitHub · 141 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 3d ago First seen · 141 lines · 79 tokens per session scan A ff1bec9e0160

Subscribe to this mod's changes

iblai-api-agent-support is a skill published in the GitHub repository iblai/api (15 stars, last pushed 5d ago), licensed MIT. It adds 79 tokens to every session and 1,862 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 1 finding (makes network calls). No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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