customer-discovery-that-doesnt-lie

customer-discovery-that-doesnt-lie is a skill for Claude Code from impactbrussels/AINativeOS. It costs 125 tokens per session (1,310 once invoked), scanned A, original, Apache-2.0.

A customer-interview method for learning what people actually did, paid for, and struggled with instead of collecting polite opinions.

In plain words
What is it for?
Use it to write interview questions about past behaviour, investigate existing workarounds, and deliberately look for evidence that challenges your product idea.
Why use it?
It reduces false confidence from hypothetical answers, compliments, and AI summaries that confirm what you hoped to hear.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the ai-native-os plugin — 25 skills, 6 agents shipped together

Good fit Use it to write interview questions about past behaviour, investigate existing workarounds, and deliberately look for evidence that challenges your product idea.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/impactbrussels/ainativeos/customer-discovery-that-doesnt-lie
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add impactbrussels/AINativeOS --skill customer-discovery-that-doesnt-lie
Clone the repo
git clone --depth 1 https://github.com/impactbrussels/AINativeOS

Made for: Claude Code.

Or install ai-native-os, the plugin that ships this one along with the rest of its 25 skills, 6 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-discovery-that-doesnt-lie

README.md
[![agentmods](https://agentmods.dev/badge/skills/impactbrussels/ainativeos/customer-discovery-that-doesnt-lie/github.svg)](https://agentmods.dev/skills/impactbrussels/ainativeos/customer-discovery-that-doesnt-lie)
Your own site
<a href="https://agentmods.dev/skills/impactbrussels/ainativeos/customer-discovery-that-doesnt-lie"><img src="https://agentmods.dev/badge/skills/impactbrussels/ainativeos/customer-discovery-that-doesnt-lie/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for customer-discovery-that-doesnt-lie

Your own site · 80×15
<a href="https://agentmods.dev/skills/impactbrussels/ainativeos/customer-discovery-that-doesnt-lie"><img src="https://agentmods.dev/badge/skills/impactbrussels/ainativeos/customer-discovery-that-doesnt-lie.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 125 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,310 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00125 $0.01310
Opus 5 $0.00063 $0.00655
Sonnet 5 $0.00025 $0.00262
Haiku 4.5 $0.00013 $0.00131

Measured 10d ago against content hash 2d494773fa69, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

customer-discovery-that-doesnt-lie scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/customer-discovery-that-doesnt-lie/SKILL.md · 91 lines

How it starts

The opening of the file, as written. The whole thing — 91 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Customer Discovery That Doesn't Lie

Talk is cheap, and AI made it cheaper. The people you interview are polite, and the model you hand the transcripts to is agreeable, so two lies stack into one dangerous object: a discovery process that feels rigorous and confirms exactly what you hoped. The friction that used to protect you, the slow read of every transcript by hand, is gone. Design the disconfirmation back in on purpose, or your research will only ever grant you the permission you came for.

The method

Discovery built to disconfirm, in the Mom-Test posture. Full framework: Handbook Chapter 04. Deep method, tables, and a worked example: references/discovery-method.md.

Step 1: Write a script that asks about the past, not the hypothetical

A good question is one the customer cannot answer with a compliment. Ask what they did, paid for, and worked around last month, never what they would do with your idea.

Bad question (invites a lie) Good question (extracts a fact)
"Would you use a tool that did X?" "Walk me through the last time you hit [PROBLEM]. What did you do?"
"Do you think this is a good idea?" "What have you tried to fix this? What did you pay for it?"
"How much would you pay?" "What does the current workaround cost you in time or money?"

Step 2: Interview to advance, not to be liked

A compliment is not data. Seek a commitment that costs the customer something: time, a referral, access, money, a follow-up booked. No advance means no real interest, however warm the call felt.

Step 3: Extract facts from raw transcripts, never a mood summary

Feed the model the raw transcripts and forbid the average. Make it pull every concrete claim and tag who said it, then score each pain on four axes: severity, frequency, current workaround, and willingness-to-pay signal. The signal lives in the edge case, not the centre of mass.

Read the full file on GitHub · 91 lines

Files

What ships with it

1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 91 lines · 125 tokens per session scan A 2d494773fa69

Subscribe to this mod's changes

customer-discovery-that-doesnt-lie is a skill published in the GitHub repository impactbrussels/AINativeOS (1 stars, last pushed 2mo ago), licensed Apache-2.0. It adds 125 tokens to every session and 1,310 once invoked, about $0.0006 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.