amazon-returns-recovery

Amazon Returns Recovery

Iron Law:

Nothing is disputed, canceled, or sent without the account owner's per-item
confirmation. Discovery is read-only; every action phase is gated.

Why this exists

1. Money like this doesn't announce itself. Restocking fees, short refunds, and forgotten subscription charges sit unannounced in order history unless something checks.
2. Overturning an already-denied refund after the return window closed is the realistic ceiling of a well-reasoned exception ask — so ask for more than a waiver when the facts support it.

Read references/example-cases.md before drafting a dispute: three real resolved cases with the exact wording that worked.

Prerequisites

• Claude in Chrome browser extension connected to the browser, and the user already signed into the target Amazon account. If mcp__claude-in-chrome__* tools aren't loaded yet, fetch them via ToolSearch first (see the extension's own MCP instructions for the batch-load query).
• This runs against a real account. If the account is shared (family members with separate shipping addresses on the same login), be ready to see orders that aren't the user's — flag those, don't just fold them into the same batch without asking.

Phase 1a — Order/return discovery (read-only, no side effects)

Goal: find every completed return where Amazon deducted a restocking fee, without touching anything.

1. Search order history broadly by category keyword, not just exact terms — Amazon's your-orders/search matches loosely, so one keyword (e.g. "razor") surfaces adjacent items (shavers, trimmers) too. Restocking fees concentrate on higher-value electronics/appliances, so prioritize checking those over consumables or clothing.
   • https://www.amazon.com/your-orders/search/ref=ppx_yo2ov_dt_b_search?opt=ab&search=<keyword>
   • Paginate through all result pages — don't stop at page 1. Older orders (a year+ back) still show up here even though they've long since dropped off Your Returns.
2. For faster coverage of recent activity, also check https://www.amazon.com/your-returns — but note it only shows roughly the last 3 months, so it's a supplement to the search sweep, not a replacement for it.
3. For each order that shows "Return complete" / "Refund Complete" / "Refund issued", open its detail page: https://www.amazon.com/your-orders/order-details?orderID=<orderID> Find the Refund Total line — it has a small chevron that expands to an itemized breakdown (Item(s) refund / Tax refund / Restocking fee / Refund Total). Click it. Orders with no fee just show item + tax = refund total; orders with a fee show the deduction explicitly.
4. Record every hit: order #, item name, item price, restocking fee amount, who it shipped to, and whether it was sold by Amazon.com directly or a third-party seller (first-party listings are the strongest cases — Amazon's own chat agents can waive those without looping in a marketplace seller).
5. Don't try to make this exhaustive on the first pass if the account has a long history — report what's found so far and note that more may be scattered across older years if the user wants a deeper sweep.