Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add jdrhyne/agent-skills --skill zendeskgit clone --depth 1 https://github.com/jdrhyne/agent-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/jdrhyne/agent-skills/zendesk)<a href="https://agentmods.dev/skills/jdrhyne/agent-skills/zendesk"><img src="https://agentmods.dev/badge/skills/jdrhyne/agent-skills/zendesk/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/jdrhyne/agent-skills/zendesk"><img src="https://agentmods.dev/badge/skills/jdrhyne/agent-skills/zendesk.svg" alt="Reviewed on agentmods" width="80" height="20"></a>- NVIDIA SkillSpector pass
What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00036 | $0.00502 |
| Opus 5 | $0.00018 | $0.00251 |
| Sonnet 5 | $0.00007 | $0.00100 |
| Haiku 4.5 | $0.00004 | $0.00050 |
Grade A, and why
Zendesk scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
What it actually says
Zendesk
Manage Zendesk tickets, users, and support workflows through the authenticated Zendesk API.
When to Use
- search tickets or support history
- create or update tickets
- inspect user details
- export queue data for analysis
- summarize current support state
Setup
Use these environment variables:
ZENDESK_SUBDOMAINZENDESK_EMAILZENDESK_TOKEN
Build the Zendesk auth context from those variables and confirm access before trying ticket operations.
Workflow Rules
- Search before creating a ticket to avoid duplicates.
- Use views or targeted search instead of listing entire queues.
- Add internal notes when changing status or ownership.
- Confirm destructive or customer-visible actions before sending them.
- Respect Zendesk rate limits during bulk work.
Common Operations
- Search tickets by status, priority, assignee, or subject before creating a new one.
- Create tickets with a clear subject, customer-visible comment, and correct priority.
- Update status with an internal note that explains what changed and why.
- Look up users by email before editing ownership, organization, or requester fields.
- Export queue data only when the user explicitly asked for a saved report.
Safety Boundaries
- Do not read credentials from ad hoc files, memory stores, or chat history; use only the documented environment variables.
- Do not close, merge, delete, or publicly reply to tickets without explicit confirmation.
- Do not export ticket or user data to files unless the user asked for a saved artifact.
- Do not send Zendesk data to any service other than the authenticated Zendesk API.
What ships with it
6 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 12d ago First seen · 57 lines · 36 tokens per session scan A 074508364d54
Zendesk is a skill published in the GitHub repository jdrhyne/agent-skills (241 stars, last pushed 13d ago), licensed MIT. It adds 36 tokens to every session and 502 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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