reply-drafting

reply-drafting is a skill for Codex from jeremylongworth-source/AgentSkills. It costs 54 tokens per session (403 once invoked), scanned A, original, MIT.

A drafting guide for customer-support replies that need human review before they are sent.

In plain words
What is it for?
It helps acknowledge issues, ask necessary questions, troubleshoot, explain next steps, set expectations, resolve or escalate cases, and separate internal notes from the reply.
Why use it?
It helps produce clear, calm, accurate answers while keeping unknown facts, internal notes, sensitive information, and approval needs out of the customer message.

Skill for Codex

Written for Codex: agents/openai.yaml present. Also seen: mentions Codex.

Good fit It helps acknowledge issues, ask necessary questions, troubleshoot, explain next steps, set expectations, resolve or escalate cases, and separate internal notes from the reply.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/jeremylongworth-source/agentskills/reply-drafting
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add jeremylongworth-source/AgentSkills --skill reply-drafting
Clone the repo
git clone --depth 1 https://github.com/jeremylongworth-source/AgentSkills

Made for: Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for reply-drafting

README.md
[![agentmods](https://agentmods.dev/badge/skills/jeremylongworth-source/agentskills/reply-drafting/github.svg)](https://agentmods.dev/skills/jeremylongworth-source/agentskills/reply-drafting)
Your own site
<a href="https://agentmods.dev/skills/jeremylongworth-source/agentskills/reply-drafting"><img src="https://agentmods.dev/badge/skills/jeremylongworth-source/agentskills/reply-drafting/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for reply-drafting

Your own site · 80×15
<a href="https://agentmods.dev/skills/jeremylongworth-source/agentskills/reply-drafting"><img src="https://agentmods.dev/badge/skills/jeremylongworth-source/agentskills/reply-drafting.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 54 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 403 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00054 $0.00403
Opus 5 $0.00027 $0.00201
Sonnet 5 $0.00011 $0.00081
Haiku 4.5 $0.00005 $0.00040

Measured 7d ago against content hash f0a0b1c52755, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

reply-drafting scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/reply-drafting/SKILL.md · 50 lines

What it actually says

Reply Drafting

Core Workflow

  1. Read the customer issue, triage notes, support policy, product glossary, and any approved troubleshooting facts.
  2. Decide the reply goal: acknowledge, clarify, troubleshoot, resolve, escalate, set expectations, or summarize next steps.
  3. Draft in customer-facing language that is specific, calm, accurate, and easy to act on.
  4. Separate the customer reply from internal notes, assumptions, missing facts, and approval needs.
  5. Ask only necessary follow-up questions and explain why they matter.
  6. State what is known, what is being checked, and what the customer can do now.

Safety Rules

  • Never send the reply automatically.
  • Do not invent product behavior, policies, refunds, credits, timelines, SLAs, legal positions, security status, or incident conclusions.
  • Do not include internal-only notes, private data, hidden assumptions, or speculative root cause in the customer-facing draft.
  • Do not ask customers to send passwords, secrets, tokens, full payment data, or unredacted sensitive logs. Ask for redacted evidence or an approved secure channel instead.
  • Require approval before commitments involving money, access, data, legal, security, incidents, or roadmap promises.

Deliverable Shape

For support replies, provide:

  • Customer-facing draft
  • Internal notes
  • Assumptions and missing facts
  • Policy or product facts used
  • Approval required before sending
  • Optional shorter variant when useful

References

  • Read references/reply-drafting-checklist.md when drafting or reviewing a customer support reply.
Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 7d ago First seen · 50 lines · 54 tokens per session scan A f0a0b1c52755

Subscribe to this mod's changes

reply-drafting is a skill published in the GitHub repository jeremylongworth-source/AgentSkills (1 stars, last pushed 8d ago), licensed MIT. It adds 54 tokens to every session and 403 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.