Kiln: Skill for Claude Code

.agents/playwright_project/skills/255490964102 - ticket-routing-playbook/SKILL.md

ticket-routing-playbook is a skill for Claude Code, Codex from Kiln-AI/Kiln. It costs 38 tokens per session (370 once invoked), scanned A, original, no licence file.

A guide for assigning incoming support tickets to the right team and priority. It also covers tickets that involve more than one team.

In plain words
What is it for?
Use it when sorting support tickets, choosing an owning team, setting priority, or handling shared responsibility.
Why use it?
It reduces uncertainty during ticket triage, the process of deciding who should handle a request and how urgently.

Skill for Claude CodeCodex

Which agent this was written for is unclear — body not stored (licence); the path alone says nothing. Also seen: installed under .agents/ (shared by several agents).

This is Kiln-AI/Kiln's own configuration. It tells Claude Code and Codex how to work on Kiln itself, so it is not a mod to install elsewhere. Copy it as a starting point and replace the rules that are about this project. Everything Kiln configures →

Reuse

Borrowing it

Nothing to install: this file belongs to Kiln-AI/Kiln. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.

Copy the file
curl -O https://raw.githubusercontent.com/Kiln-AI/Kiln/main/.agents/playwright_project/skills/255490964102 - ticket-routing-playbook/SKILL.md
Clone the repo
git clone --depth 1 https://github.com/Kiln-AI/Kiln

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for ticket-routing-playbook

README.md
[![agentmods](https://agentmods.dev/badge/skills/kiln-ai/kiln/255490964102-ticket-routing-playbook/github.svg)](https://agentmods.dev/skills/kiln-ai/kiln/255490964102-ticket-routing-playbook)
Your own site
<a href="https://agentmods.dev/skills/kiln-ai/kiln/255490964102-ticket-routing-playbook"><img src="https://agentmods.dev/badge/skills/kiln-ai/kiln/255490964102-ticket-routing-playbook/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for ticket-routing-playbook

Your own site · 80×15
<a href="https://agentmods.dev/skills/kiln-ai/kiln/255490964102-ticket-routing-playbook"><img src="https://agentmods.dev/badge/skills/kiln-ai/kiln/255490964102-ticket-routing-playbook.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 38 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 370 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin unknown No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00038 $0.00370
Opus 5 $0.00019 $0.00185
Sonnet 5 $0.00008 $0.00074
Haiku 4.5 $0.00004 $0.00037

Measured 13d ago against content hash 2a4d3ee6da87, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

ticket-routing-playbook scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 13d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.agents/playwright_project/skills/255490964102 - ticket-routing-playbook/SKILL.md · 31 lines

The source is not reproduced here

A licence we could not identify

The repository carries a LICENSE file, but it is custom or dual enough that GitHub cannot name it and neither can this catalogue. Unknown terms are not permission, so the body is not copied here. Read the licence at the source and decide for yourself.

Read it on GitHub

Files

What ships with it

1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 13d ago First seen · 31 lines · 38 tokens per session scan A 2a4d3ee6da87

Subscribe to this mod's changes

ticket-routing-playbook is a skill published in the GitHub repository Kiln-AI/Kiln (5,058 stars, last pushed yesterday), with no licence file. It adds 38 tokens to every session and 370 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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