66-crisis-playbook-global

66-crisis-playbook-global is a skill for Claude Code from minhnv0807/ai-business-skills. It costs 165 tokens per session (2,518 once invoked), scanned A, original, MIT.

A crisis-response guide for a brand facing public complaints or a failing campaign. It classifies the situation, sets out the first four hours, provides response patterns, escalation steps, holding statements, and a post-mortem.

In plain words
What is it for?
Use it to assess a public communications crisis, coordinate the response, decide when to escalate, and review the incident afterward.
Why use it?
It helps teams respond quickly without spreading unverified information or leaving ownership unclear. It also preserves a record of what happened and how to improve future responses.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the ai-business-skills plugin — 144 skills, 6 agents, 10 MCP servers shipped together

Good fit Use it to assess a public communications crisis, coordinate the response, decide when to escalate, and review the incident afterward.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/minhnv0807/ai-business-skills/66-crisis-playbook-global
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add minhnv0807/ai-business-skills --skill 66-crisis-playbook-global
Clone the repo
git clone --depth 1 https://github.com/minhnv0807/ai-business-skills

Made for: Claude Code.

Or install ai-business-skills, the plugin that ships this one along with the rest of its 144 skills, 6 agents, 10 MCP servers.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for 66-crisis-playbook-global

README.md
[![agentmods](https://agentmods.dev/badge/skills/minhnv0807/ai-business-skills/66-crisis-playbook-global/github.svg)](https://agentmods.dev/skills/minhnv0807/ai-business-skills/66-crisis-playbook-global)
Your own site
<a href="https://agentmods.dev/skills/minhnv0807/ai-business-skills/66-crisis-playbook-global"><img src="https://agentmods.dev/badge/skills/minhnv0807/ai-business-skills/66-crisis-playbook-global/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for 66-crisis-playbook-global

Your own site · 80×15
<a href="https://agentmods.dev/skills/minhnv0807/ai-business-skills/66-crisis-playbook-global"><img src="https://agentmods.dev/badge/skills/minhnv0807/ai-business-skills/66-crisis-playbook-global.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 165 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,518 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector warn 7 Sept 2026
SkillSpector: 1 finding, up to high

These are SkillSpector’s own severities. On a checked sample its high-severity flags on skills were ~96% false positives — a documented command, a public API, a “never do X” rule — so we show them as a caution to read, not a verdict. Why →

  • high Anti-Refusal · line 28
    Skill instructs the agent to omit warnings, disclaimers, or ethical commentary. Stripping safety caveats hides risk from the user and is a common jailbreak preamble.
    Fix: Remove instructions that suppress warnings, disclaimers, or ethical commentary. Let the agent surface safety-relevant caveats to the user.
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00165 $0.02518
Opus 5 $0.00082 $0.01259
Sonnet 5 $0.00033 $0.00504
Haiku 4.5 $0.00016 $0.00252

Measured 9d ago against content hash 9ebf8e40a1bf, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

66-crisis-playbook-global scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/en/66-crisis-playbook-global/SKILL.md · 193 lines

How it starts

The opening of the file, as written. The whole thing — 193 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Crisis Playbook (Global)

A crisis arrives without warning, so the playbook must exist before it is needed. Three ground rules: (1) do not react before you have facts — most crises look worse than they are in the first 30 minutes; (2) do not stay silent past 4 hours on a spreading crisis, because silence reads as admission; (3) handled well, a crisis builds trust; handled badly, it destroys it permanently.

Information gathering

Read the 15-social-listening-global report if available (early detection). Before doing anything, answer 4 questions:

  1. What type of crisis is this? Match it against the L1-L5 table below.
  2. How fast is it spreading? Ten people or ten thousand? One channel, or has it jumped channels?
  3. Where did it start? An unhappy customer, a creator or influencer, a competitor, a regulator, or the press?
  4. What is actually true? Which fact is disputed, do you have evidence, and do you have enough to respond at all?

If you do not have enough information: publish one short line confirming you are investigating and commit to a specific update time. Do not go silent, and do not respond to unverified claims.

Principles

  1. Assess first, react second. Thirty to sixty minutes of investigation beats a wrong answer in five minutes.
  2. Never silent past 4 hours on a spreading crisis.
  3. Do not delete legitimate negative comments (clear spam and hate speech excepted) — deleting escalates.
  4. Do not argue in public. Move the complainant to a private channel.
  5. Do not respond while emotional. Draft it, wait 30 minutes, reread, then send.
  6. Do not promise what you cannot deliver, and do not minimize the facts.
  7. L3 and above must go to the leader. Never self-handled.
  8. Regulated categories escalate straight to legal. In health, finance, insurance, credit, and crypto, any challenge to a claim goes directly to legal review — do not draft a public response first.

Crisis classification

Level Type Example Priority Response window
L1 Operational — campaign or system failure, severe KPI miss Ads not delivering, landing page down, tracking broken High 2-4 hours
L2 Content — inaccurate or misleading content published Misleading caption, wrong figure, inappropriate image High 2-4 hours
L3 Reputation — customer complaint spreading Viral one-star review, exposé thread Critical 1-2 hours
L4 Brand attack — coordinated Mass fake reviews, competitor smear, brigading Critical Same day
L5 Legal / compliance / data Deceptive-advertising or undisclosed-endorsement complaint, personal data breach, IP infringement, platform enforcement action Critical + counsel Immediate

Read the full file on GitHub · 193 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 193 lines · 165 tokens per session scan A 9ebf8e40a1bf

Subscribe to this mod's changes

66-crisis-playbook-global is a skill published in the GitHub repository minhnv0807/ai-business-skills (572 stars, last pushed 26d ago), licensed MIT. It adds 165 tokens to every session and 2,518 once invoked, about $0.0008 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.