cs-quality-audit

cs-quality-audit is a skill for Claude Code from modu-ai/moai-cowork. It costs 71 tokens per session (458 once invoked), scanned A, original, Apache-2.0.

A read-only checker for customer replies, ticket classifications, escalations, customer-feedback reports, and FAQ entries. It compares them with the original customer material, review data, and seller policies.

In plain words
What is it for?
Use it to review support drafts, escalation decisions, refund or delivery commitments, FAQ accuracy, privacy handling, review counts, and customer-feedback categories.
Why use it?
It finds unsupported classifications and statistics, unauthorized promises, exposed personal information, unsuitable tone, and FAQ statements that do not match policy. It also marks legal or policy-sensitive matters for human review.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the moai-cs plugin — 8 skills, 2 agents shipped together

Good fit Use it to review support drafts, escalation decisions, refund or delivery commitments, FAQ accuracy, privacy handling, review counts, and customer-feedback categories.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/modu-ai/moai-cowork/cs-quality-audit
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add modu-ai/moai-cowork --skill cs-quality-audit
Clone the repo
git clone --depth 1 https://github.com/modu-ai/moai-cowork

Made for: Claude Code.

Or install moai-cs, the plugin that ships this one along with the rest of its 8 skills, 2 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for cs-quality-audit

README.md
[![agentmods](https://agentmods.dev/badge/skills/modu-ai/moai-cowork/cs-quality-audit/github.svg)](https://agentmods.dev/skills/modu-ai/moai-cowork/cs-quality-audit)
Your own site
<a href="https://agentmods.dev/skills/modu-ai/moai-cowork/cs-quality-audit"><img src="https://agentmods.dev/badge/skills/modu-ai/moai-cowork/cs-quality-audit/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for cs-quality-audit

Your own site · 80×15
<a href="https://agentmods.dev/skills/modu-ai/moai-cowork/cs-quality-audit"><img src="https://agentmods.dev/badge/skills/modu-ai/moai-cowork/cs-quality-audit.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 71 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 458 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00071 $0.00458
Opus 5.5 $0.00028 $0.00183
Sonnet 5.5 $0.00014 $0.00092
Haiku 4.5 $0.00007 $0.00046

Measured 18d ago against content hash ad63f9e104c5, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

cs-quality-audit scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 18d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/moai-cs/skills/cs-quality-audit/SKILL.md · 22 lines

What it actually says

고객지원 산출물 검수

원본을 수정하지 않고 고객 메시지·리뷰 원자료·셀러 정책과 산출물을 대조한다.

  • 분류 우선순위, 이관 수준, VOC 범주마다 근거가 되는 원문이나 데이터 위치를 기록한다. 인용 내용이 판정을 뒷받침하는지 확인한다.
  • 환불·보상·배송일·정책 예외 약속에 셀러 승인이 있는지 확인한다. 승인 근거가 없다면 결정 항목으로 표시됐는지 본다.
  • 한국어 경어, 책임 전가 표현, 불만을 키우는 어조를 검수한다. 법적 민감 사안에 담당자 검토 표시가 있는지 확인한다.
  • 저장 산출물의 주문번호·연락처·주소·결제정보 노출을 확인한다. VOC 통계와 리뷰 수는 제공된 원자료에서 다시 센다.
  • FAQ의 정책 설명을 실제 셀러 정책 문서와 대조한다. 정책 문서가 없으면 정확성을 PASS로 판정하지 않는다.

보고서는 판정(PASS/FAIL/미확인), 확인 자료, 판정·수치별 근거, 심각도·위치·근거가 있는 발견, 미검증 항목으로 작성한다. 핵심 근거가 없으면 그 범위를 PASS로 판정하지 않는다. 독립된 검수자를 실행하지 않았다면 독립 감사라고 부르지 않는다.

Claude의 voc-auditor 에이전트와 목적이 겹친다. ChatGPT 플러그인에서는 이 스킬이 발견 가능한 진입점이다.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 18d ago Changed · +1 lines ad63f9e104c5
  2. 29d ago First seen · 21 lines · 71 tokens per session scan A c353359eddf7

Subscribe to this mod's changes

cs-quality-audit is a skill published in the GitHub repository modu-ai/moai-cowork (311 stars, last pushed 15d ago), licensed Apache-2.0. It adds 71 tokens to every session and 458 once invoked, about $0.0003 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-26.

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