cs-workflow

cs-workflow is a skill for Claude Code from modu-ai/moai-cowork. It costs 56 tokens per session (439 once invoked), scanned A, original, Apache-2.0.

A routing guide for customer-support work that starts with the customer's message, order situation, channel, and seller policy. It sends requests to guidance for ticket classification, replies, escalation, FAQs, channel messages, or customer-feedback analysis.

In plain words
What is it for?
Use it to classify support tickets, draft replies, decide when to escalate, write FAQ entries, prepare channel messages, and analyze reviews or voice-of-customer feedback.
Why use it?
It reduces the risk of promising refunds, compensation, delivery dates, or policy exceptions without approval. It also keeps drafts distinct from messages that were actually sent and limits stored personal information.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the moai-cs plugin — 8 skills, 2 agents shipped together

Good fit Use it to classify support tickets, draft replies, decide when to escalate, write FAQ entries, prepare channel messages, and analyze reviews or voice-of-customer feedback.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/modu-ai/moai-cowork/cs-workflow
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add modu-ai/moai-cowork --skill cs-workflow
Clone the repo
git clone --depth 1 https://github.com/modu-ai/moai-cowork

Made for: Claude Code.

Or install moai-cs, the plugin that ships this one along with the rest of its 8 skills, 2 agents.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for cs-workflow

README.md
[![agentmods](https://agentmods.dev/badge/skills/modu-ai/moai-cowork/cs-workflow/github.svg)](https://agentmods.dev/skills/modu-ai/moai-cowork/cs-workflow)
Your own site
<a href="https://agentmods.dev/skills/modu-ai/moai-cowork/cs-workflow"><img src="https://agentmods.dev/badge/skills/modu-ai/moai-cowork/cs-workflow/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for cs-workflow

Your own site · 80×15
<a href="https://agentmods.dev/skills/modu-ai/moai-cowork/cs-workflow"><img src="https://agentmods.dev/badge/skills/modu-ai/moai-cowork/cs-workflow.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 56 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 439 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00056 $0.00439
Opus 5.5 $0.00022 $0.00176
Sonnet 5.5 $0.00011 $0.00088
Haiku 4.5 $0.00006 $0.00044

Measured 18d ago against content hash fbd79b77047c, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

cs-workflow scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 18d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/moai-cs/skills/cs-workflow/SKILL.md · 18 lines

What it actually says

고객지원 작업 경로

  1. 실제 고객 메시지, 주문 상황, 채널, 셀러의 정책과 어조 지침, 필요한 산출물을 확인한다. 필수 자료가 없으면 현재 런타임의 질문 채널로 묻고, 질문할 수 없는 하위 실행에서는 누락 자료를 blocker로 반환한다.
  2. 문의 분류는 cs-ticket-triage, 답변 초안은 cs-draft-response, 담당자 이관은 cs-escalation, FAQ는 cs-kb-article, 리뷰와 VOC는 cs-voc-triage, 채널 문구는 cs-channel-message 지침을 따른다.
  3. 환불·보상·배송일·정책 예외를 셀러의 승인 없이 약속하지 않는다. 미확정 사항은 셀러 결정 항목으로 표시한다. 고객에게 보낸 적 없는 초안을 발송 완료로 표현하지 않는다.
  4. 저장되는 산출물에는 필요한 개인정보만 남기고 주문번호·연락처·주소·결제정보는 기본적으로 가린다. 불만 답변은 문제를 먼저 인정하고 비난을 피한다. 법적 판단이 필요한 사안은 담당자 검토 대상으로 표시한다.
  5. VOC 수치와 감정 분류는 실제 데이터와 연결한다. 제출 전 cs-quality-audit 기준으로 약속·개인정보·근거를 확인한다. 같은 주체의 자기 검수는 독립 감사라고 부르지 않는다.

Claude의 cs-responder 에이전트와 목적이 겹친다. ChatGPT 플러그인에서는 이 스킬이 발견 가능한 진입점이다.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 18d ago Changed · +1 lines fbd79b77047c
  2. 29d ago First seen · 17 lines · 56 tokens per session scan A 488e7720ca15

Subscribe to this mod's changes

cs-workflow is a skill published in the GitHub repository modu-ai/moai-cowork (311 stars, last pushed 15d ago), licensed Apache-2.0. It adds 56 tokens to every session and 439 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-26.

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