Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add pleaseai/claude-code-plugins --skill persona-customer-supportgit clone --depth 1 https://github.com/pleaseai/claude-code-pluginsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/pleaseai/claude-code-plugins/persona-customer-support)<a href="https://agentmods.dev/skills/pleaseai/claude-code-plugins/persona-customer-support"><img src="https://agentmods.dev/badge/skills/pleaseai/claude-code-plugins/persona-customer-support.svg" alt="Measured on agentmods" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00017 | $0.00304 |
| Opus 5 | $0.00009 | $0.00152 |
| Sonnet 5 | $0.00003 | $0.00061 |
| Haiku 4.5 | $0.00002 | $0.00030 |
Grade A, and why
persona-customer-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 5d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
This is a copy
100% identical to persona-customer-support — 0 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.
What it actually says
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 5d ago First seen · 40 lines · 17 tokens per session scan A 66b051c90875
persona-customer-support is a skill published in the GitHub repository pleaseai/claude-code-plugins (13 stars, last pushed yesterday), licensed MIT. It adds 17 tokens to every session and 304 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. It is 100% identical to persona-customer-support, differing in 0 lines, and is treated as a copy.
Other skills, from other repositories
things-mac
Manage Things 3 via the things CLI on macOS (add/update projects+todos via URL scheme; read/search/list from the local Things database). Use when a user asks Otto to add a task to Things, list inbox/today/upcoming, search tasks, or inspect projects/areas/tags.
gsd-ns-manage
Route to the appropriate management skill based on the user's intent. gsd-config (settings + advanced + integrations + profile) and gsd-workspace (new + list + remove) are post-#2790 consolidated entries.
slack-tools
Slack workspace management and automation specialist.
triage-inbox
Triage academic email and calendar (Gmail / Google Calendar via the session's MCP) into a prioritized digest plus a referee-obligations tracker — classifying referee requests, R&R and editor correspondence, co-author threads, seminar and conference invites, and grant/admin deadlines, and proposing a human-gated action…
ceo-setup
One-time onboarding for the executive/manager commitment workflow — delegation-heavy, meeting prep, decision capture, morning and evening digests. Creates a commitments project and installs two dashboard widgets. After successful setup this skill is excluded from selection until the marker file is deleted.
service-desk
Runs the IT service desk — intake, triage, prioritization, escalation, knowledge, and the metrics that improve service rather than distort it. Use this to set up or fix a service desk, design ticket priority and escalation, reduce repeat contacts, structure a knowledge base, or work out why a desk hitting its targets…