gws is a command-line tool that provides one interface to Google Workspace services such as Drive, Gmail, Calendar, Sheets, Docs, Chat, and Admin. People and AI agents use it to automate Workspace tasks and receive structured JSON results, while its commands are generated dynamically from Google's Discovery Service. The catalogue contains skills and instructions for using gws.
Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add googleworkspace/cli --skill persona-customer-supportgit clone --depth 1 https://github.com/googleworkspace/cliWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/googleworkspace/cli/persona-customer-support)<a href="https://agentmods.dev/skills/googleworkspace/cli/persona-customer-support"><img src="https://agentmods.dev/badge/skills/googleworkspace/cli/persona-customer-support/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/googleworkspace/cli/persona-customer-support"><img src="https://agentmods.dev/badge/skills/googleworkspace/cli/persona-customer-support.svg" alt="Reviewed on agentmods" width="80" height="20"></a>- Socket pass
- Snyk warn
- NVIDIA SkillSpector pass
What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00017 | $0.00304 |
| Opus 5.5 | $0.00007 | $0.00122 |
| Sonnet 5.5 | $0.00003 | $0.00061 |
| Haiku 4.5 | $0.00002 | $0.00030 |
Grade A, and why
persona-customer-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
Copies of this mod
4 near-identical copies found in the catalogue:
- persona-customer-support — 100% identical, 0 lines differ
- persona-customer-support — 100% identical, 0 lines differ
- persona-customer-support — 100% identical, 0 lines differ
- persona-customer-support — 89% identical, 11 lines differ
What it actually says
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 1mo ago First seen · 40 lines · 17 tokens per session scan A 66b051c90875
persona-customer-support is a skill published in the GitHub repository googleworkspace/cli (31,821 stars, last pushed 17d ago), licensed Apache-2.0. It adds 17 tokens to every session and 304 once invoked, about $0.0001 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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