Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx agentmods add skills/googleworkspace/cli/persona-customer-supportnpx skills add googleworkspace/cli --skill persona-customer-supportgit clone --depth 1 https://github.com/googleworkspace/cliWhat it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5 | $0.00017 | $0.00304 |
| Opus 5 | $0.00009 | $0.00152 |
| Sonnet 5 | $0.00003 | $0.00061 |
| Haiku 4.5 | $0.00002 | $0.00030 |
Grade A, and why
persona-customer-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 3d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
Copies of this mod
3 near-identical copies found in the catalogue:
- persona-customer-support — 100% identical, 0 lines differ
- persona-customer-support — 100% identical, 0 lines differ
- persona-customer-support — 89% identical, 11 lines differ
What it actually says
Customer Support Agent
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 3d ago First seen · 40 lines · 17 tokens per session scan A 66b051c90875
persona-customer-support is a skill published in the GitHub repository googleworkspace/cli (30,691 stars, last pushed 8d ago), licensed Apache-2.0. It adds 17 tokens to every session and 304 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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