jobs-to-be-done

jobs-to-be-done is a skill for Claude Code, Codex from saski/arnesto. It costs 78 tokens per session (486 once invoked), scanned A, a copy of jobs-to-be-done, Unlicense.

A product-management framework for understanding the progress customers are trying to make when they choose a product. It focuses on the job a product is hired to do, rather than only its features.

In plain words
What is it for?
Use it to prepare customer interviews, investigate churn, find unmet needs, improve product positioning, prioritise features, and assess product-market fit.
Why use it?
It helps explain why people buy or stop using products and can reveal competitors that solve the same problem in a different way.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one. Also seen: installed under .agents/ (shared by several agents).

Good fit Use it to prepare customer interviews, investigate churn, find unmet needs, improve product positioning, prioritise features, and assess product-market fit.

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Install with agentmods
npx agentmods add skills/saski/arnesto/jobs-to-be-done
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add saski/arnesto --skill jobs-to-be-done
Clone the repo
git clone --depth 1 https://github.com/saski/arnesto

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for jobs-to-be-done

README.md
[![agentmods](https://agentmods.dev/badge/skills/saski/arnesto/jobs-to-be-done/github.svg)](https://agentmods.dev/skills/saski/arnesto/jobs-to-be-done)
Your own site
<a href="https://agentmods.dev/skills/saski/arnesto/jobs-to-be-done"><img src="https://agentmods.dev/badge/skills/saski/arnesto/jobs-to-be-done/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for jobs-to-be-done

Your own site · 80×15
<a href="https://agentmods.dev/skills/saski/arnesto/jobs-to-be-done"><img src="https://agentmods.dev/badge/skills/saski/arnesto/jobs-to-be-done.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 78 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 486 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin 100% copy Near-identical to another mod in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00078 $0.00486
Opus 5 $0.00039 $0.00243
Sonnet 5 $0.00016 $0.00097
Haiku 4.5 $0.00008 $0.00049

Measured 8d ago against content hash 7a983dbbf40f, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

jobs-to-be-done scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

100% identical to jobs-to-be-done — 0 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

.agents/skills/jobs-to-be-done/SKILL.md · 56 lines

What it actually says

Domain Context

This skill implements a proven product management framework. The approach combines best practices from industry leaders and is designed for practical application in day-to-day PM work.

Input Requirements

  • Context about your product, feature, or problem
  • Relevant data, research, or constraints (recommended but optional)
  • Clear articulation of what you're trying to achieve

Jobs-to-be-Done (JTBD)

What It Is

Jobs-to-be-Done is a framework for understanding customer motivation. The core insight: people don't buy products, they hire them to make progress in their lives.

When someone buys a product, they're not buying features or benefits—they're hiring that product to do a job. Understanding that job unlocks everything: positioning, messaging, feature prioritization, and competitive strategy.

The key shift: Move from asking "What do customers want?" to asking "What progress are customers trying to make?"

When to Use It

Use JTBD when you need to:

  • Understand why customers buy (not just what they buy)
  • Discover your true competitive set (often not who you think)
  • Find product-market fit for a new product or feature
  • Improve positioning and messaging that resonates
  • Reduce churn by understanding why customers leave
  • Prioritize your roadmap based on real customer progress
  • Identify new market opportunities through struggling moments

When Not to Use It

  • There's no real customer choice (e.g., employer-mandated software)
  • The purchase is pure habit with no conscious decision
  • You want to validate a hypothesis you've already decided on

Resources

Books:

  • Demand-Side Sales by Bob Moesta
  • Competing Against Luck by Clayton Christensen
  • When Coffee and Kale Compete by Alan Klement

Further Reading

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 8d ago First seen · 56 lines · 78 tokens per session scan A 7a983dbbf40f

Subscribe to this mod's changes

jobs-to-be-done is a skill published in the GitHub repository saski/arnesto (5 stars, last pushed yesterday), licensed Unlicense. It adds 78 tokens to every session and 486 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. It is 100% identical to jobs-to-be-done, differing in 0 lines, and is treated as a copy.