Hard bounce unlock request evaluation for ESP accounts. Use when a user submits an unlock request after their account was locked for exceeding the hard bounce threshold. Covers risk scoring, verification steps, decision logic, and customer response drafting.
Identify and investigate malicious sending behavior on your ESP. Use when investigating accounts suspected of spamming, using purchased lists, scraping, or violating your ESP's terms. Also use for proactive research when platform signals indicate bad actors.
Diagnose, audit, and fix email deliverability problems using a proven, systematic methodology. Use this skill whenever someone asks for a deliverability audit, says "audit my email", "check my deliverability", "why are we hitting spam", or "why are my emails going to spam" — or mentions inbox placement problems…