support-docs

support-docs is a skill for Claude Code, Codex from shawnpang/startup-founder-skills. It costs 30 tokens per session (1,859 once invoked), scanned A, original, MIT.

A guide for writing customer-facing help content, such as help-center articles, FAQs, troubleshooting guides, API documentation, and getting-started guides.

In plain words
What is it for?
Use it to create or update product help, explain APIs, document setup, answer frequent questions, and describe solutions to recurring errors.
Why use it?
It helps users solve common problems independently by matching the document to their question, audience, and support needs.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to create or update product help, explain APIs, document setup, answer frequent questions, and describe solutions to recurring errors.

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Install with agentmods
npx agentmods add skills/shawnpang/startup-founder-skills/support-docs
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add shawnpang/startup-founder-skills --skill support-docs
Clone the repo
git clone --depth 1 https://github.com/shawnpang/startup-founder-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for support-docs

README.md
[![agentmods](https://agentmods.dev/badge/skills/shawnpang/startup-founder-skills/support-docs/github.svg)](https://agentmods.dev/skills/shawnpang/startup-founder-skills/support-docs)
Your own site
<a href="https://agentmods.dev/skills/shawnpang/startup-founder-skills/support-docs"><img src="https://agentmods.dev/badge/skills/shawnpang/startup-founder-skills/support-docs/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for support-docs

Your own site · 80×15
<a href="https://agentmods.dev/skills/shawnpang/startup-founder-skills/support-docs"><img src="https://agentmods.dev/badge/skills/shawnpang/startup-founder-skills/support-docs.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 30 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,859 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 1 finding. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00030 $0.01859
Opus 5 $0.00015 $0.00929
Sonnet 5 $0.00006 $0.00372
Haiku 4.5 $0.00003 $0.00186

Measured 10d ago against content hash a30eddc0f2e0, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

support-docs scanned grade A with 1 finding against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 10d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Makes network callslowCapability

Not a fault in itself. Listed so you know the mod talks to something, and to what.

Structure: endpoint + method, authentication, request parameters (table with name/type/required/description), example request (working curl), response examples (success + every error code), and rate limits. Every code sn
Origin

Copies of this mod

1 near-identical copy found in the catalogue:

skills/support-docs/SKILL.md · 144 lines

How it starts

The opening of the file, as written. The whole thing — 144 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Support Documentation

When to Use

Activate when a founder or team member needs to create customer-facing documentation that helps users solve problems independently. This includes prompts like "write a help center article," "create an FAQ," "document our API," "write a troubleshooting guide," "build a getting-started guide," or "our support tickets keep asking the same questions."

Context Required

  • From startup-context: product type, target user technical level, existing documentation (if any), top support ticket categories, and tools used for docs hosting (e.g., Notion, GitBook, Zendesk, ReadMe).
  • From the user: the specific topic to document, the target audience (end users, admins, developers), the user's technical sophistication, common failure modes or confusion points, and whether this is a new article or an update to existing content.

Workflow

  1. Identify document type — Determine which template fits: help center article, FAQ, troubleshooting guide, API reference, or getting-started guide. Each serves a different user intent.
  2. Define the user's entry point — How will someone find this document? Search query, error message, support agent link, in-app help button? This determines the title and opening line.
  3. Write in problem-solution format — Lead with the user's problem (in their words), then provide the solution. Never start with product architecture explanations.
  4. Apply progressive disclosure — Put the most common answer first. Nest edge cases, advanced options, and technical details in expandable sections or later in the article.
  5. Add searchability elements — Include the exact error messages, feature names, and colloquial terms users search for. Repeat key terms naturally.
  6. Test with the "3 AM rule" — Read the article as if you are a frustrated user at 3 AM with a broken workflow. Does it get you to a solution in under 2 minutes? If not, restructure.
  7. Link related articles — Add "Related" or "Next steps" links at the bottom to keep users in the self-serve flow.

Read the full file on GitHub · 144 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 10d ago First seen · 144 lines · 30 tokens per session scan A a30eddc0f2e0

Subscribe to this mod's changes

support-docs is a skill published in the GitHub repository shawnpang/startup-founder-skills (320 stars, last pushed 5mo ago), licensed MIT. It adds 30 tokens to every session and 1,859 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 1 finding (makes network calls). No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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