t0ddc3by/claude-for-customer-success

t0ddc3by/claude-for-customer-success

Skill Claude CodeCodex

Detects CRM hygiene issues that distort forecasts: stage-skipping (multi-stage jumps in one update), backward movement, and stale stage (stuck >2x historical avg). Produces audit report for human review before any CRM edits. Never updates CRM autonomously. Triggers: 'stage integrity', 'stage skipping', 'backward…

t0ddc3by/claude-for-customer-success

Skill Claude CodeCodex

Unit of Growth Calculator -- compute GTM headcount requirements, capacity imbalances, and efficiency diagnostics for B2B SaaS organizations using the AE-anchored or CSM-anchored pod model. Use during revenue planning, board preparation, CRO/CFO reviews, or CS capacity modeling to surface under/over-capacity signals…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Prepare a customer-facing call the consultative way: oriented to the buyer's outcomes and current motivation record, not to product positioning. Produces a one-page prep sheet with the call's single objective, the questions to ask (curious guide, not pushy seller), the relevant insight to bring, anticipated concerns…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Operate the Expanded Triaxial Model's two pre-sale instruments for a deal: the value-validation parallel state (Problem Evidenced through Business Case Accepted) and the buying-readiness inferred ladder (Pain Evidenced through Commitment Evidenced, computed from buyer-verifiable evidence with the first missing rung…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Frame an expansion opportunity as next-outcome delivery: start from the account's realized value and unmet outcomes (Roadmap Demand Register entries, deferred catalog mappings, new Whys), run the GROWTH sequence (Gather, Review, Outline, Win, Tailor, Handle) to structure the expansion conversation, and produce the…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Score an active deal's keepability before close: will the revenue this sale creates survive its first renewal? Reviews outcome deliverability, motivation strength, stakeholder durability, economic alignment, and the value-evidence plan, then returns a keepability verdict (Keep-Ready / Fixable / Fragile) with a…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Handle objections with value-focused reframes: prepare the objection map for a deal (price, timing, competition, status quo, internal build, past failed initiative) with a value-anchored response for each, or work one live objection into an honest, non-defensive reframe. Responses lead with ROI, outcomes, and…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Map a buyer's stated outcomes and discovered pains to Outcome Catalog entries and their canonical 7-tier deliverability, producing the qualified promise set for the deal: what may be committed as-is, what only with stated conditions or subset boundaries, and what may not be promised at all. Flags un-cataloged promises…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Build the value-based influence campaign for a renewal committee, starting 90+ days out: the achieved-value summary assembled from registry evidence, the stakeholder-by-stakeholder message map for the renewal decision, risk and sentiment reads, and the sequenced touchpoints that land the case before the commercial…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Post-close review of a won deal's quality as a sale: were the promises deliverable, the motivation validated, the committee durable, the economics written, and the commitment entries complete? Re-runs the good-sale-gate rubric against the closed record, classifies any weakness by the failure mode it predicts (FM-C…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Map the buying committee (champions, blockers, skeptics, economic buyer, operational users) and produce a per-stakeholder influence strategy using the Stakeholder Engagement Ladder and SIMAC-based recommendations tailored to what each stakeholder values and fears. Tracks stakeholder movement (blocker to neutral to…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Team-level value-based selling diagnostic and adoption plan: audit how value is currently communicated across customer touchpoints (call notes, proposals, emails, renewal decks), score the team against the VBS good/done rubric dimensions, and produce a phased adoption plan plus per-person Start/Stop/Change playbooks…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Run or prepare Three Whys discovery (Why Change / Why Now / Why Us) for a prospect or account, and turn what is learned into a structured alignment record that lands in the deal's motivation fields. Use for discovery call planning, post-call synthesis, and re-validation when priorities may have shifted (renewal prep…

t0ddc3by/claude-for-customer-success

Skill Claude Code

At close (or just before), draft the Value Registry Commitment entries for a won deal: one entry per committed outcome, each linked to its catalog OC-ID at a sales-eligible tier, with the agreed evidence plan and the Expected Value Baseline capture scheduled or recorded in the customer's verbatim words. The artifact…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Build a value story from deal evidence using the Story Spine structure (setup, challenge, resolution, future vision) in the customer's language, linking past or comparable value to the buyer's specific future possibilities. Produces narrative variants sized to the moment: a 60-second spoken version, a proposal…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Make delivered value visible, relevant, and repeatable between formal reviews: compile usage, outcomes, and milestones into a value-delivered summary in the customer's language, tied back to their recorded Why Change and Expected Value Baseline. Produces the between-QBR touchpoints (a short note, a slide, a one-pager)…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Pre-flight governance check for deliverability vocabulary: scan any catalog, skill file, proposal, or webapp artifact to detect which tier system it uses (canonical 7-tier, Product Spec governance 4-tier, entry-builder subset, or historical v1.0), map every legacy value to the canonical two-axis model (evidence tier +…

t0ddc3by/claude-for-customer-success

Skill Claude CodeCodex

Detects and reports Ideal Customer Profile (ICP) drift and misfit in B2B SaaS using quantitative signals: segmented Net Revenue Retention (NRR) by ACV tier/vintage/product/vertical, sales-cycle length, win-rate variance by source, support/escalation load, and churn root-cause tagging. Use when a user asks whether…

t0ddc3by/claude-for-customer-success

Skill Claude CodeCodex

Builds and scores an Ideal Customer Profile (ICP) fit+intent scorecard for B2B SaaS accounts/leads from CRM data, attribute lists, and closed-won/closed-lost history. Use when a user asks to build a lead/account scoring model, score a batch of leads against an ICP, define MQL thresholds, validate a scoring rubric…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Score a prospect (or batch) on the ICVP Composite Score: the 100-point, 8-component value-fit gate that upgrades ICP "could this company buy?" to "how much would solving their problems be worth to them, and can we prove it?". Classifies account readiness (ICVP classification: oblivious / awareinactive /…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Produce a hypothesized Jobs-to-be-Done starter set (functional, social, and emotional job statements, pains, gains, and trigger conditions) from the same public-evidence research pass that seeds a provisional Outcome Catalog, plus the switch-interview guide designed to validate both in one coordinated interview…

t0ddc3by/claude-for-customer-success

Skill Claude Code

Reconcile a Motion-Fit positioning exercise against the ICVP evidence: verify Step 6's "who cares a lot" segment is actually the value-arbitrage concentration the composite scores show (not a firmographic or reachability segment wearing value language), enforce the governed-exception protocol on the "broader reach"…

t0ddc3by/claude-for-customer-success

Skill Claude CodeCodex

Classifies SaaS cohort retention curves (decaying-to-zero, flattening/hook, or upward-smile) from raw cohort activity data, benchmarks them against category- and stage-specific PMF thresholds, and flags which customer segments show real Product-Market Fit versus which do not. Use when the user has cohort retention…

t0ddc3by/claude-for-customer-success

Skill Claude CodeCodex

Analyzes Sean Ellis / Superhuman-style Product-Market Fit survey data (the 'How would you feel if you could no longer use [Product]?' question) and produces a scored PMF verdict. Use when the user has raw PMF survey responses (CSV, JSON, or spreadsheet) and wants the 'very disappointed' percentage calculated…