customer-status

customer-status is a skill for Claude Code, Codex from techwolf-ai/ai-first-toolkit. It costs 67 tokens per session (1,045 once invoked), scanned A, original, MIT.

A management summary of customer-account health and activity, gathered from project channels, email threads, and Notion pages.

In plain words
What is it for?
Use it for weekly account reviews, leadership meetings, or targeted checks of one account or team member’s accounts.
Why use it?
It reduces the need to check many separate conversations and documents to find risks, status changes, and upcoming milestones.

Skill for Claude CodeCodex

Part of the people-management plugin — 8 skills shipped together

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/techwolf-ai/ai-first-toolkit/customer-status
Any agent
npx skills add techwolf-ai/ai-first-toolkit --skill customer-status
Clone the repo
git clone --depth 1 https://github.com/techwolf-ai/ai-first-toolkit

Made for: Claude Code, Codex.

Or install people-management, the plugin that ships this one along with the rest of its 8 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for customer-status

README.md
[![agentmods](https://agentmods.dev/badge/skills/techwolf-ai/ai-first-toolkit/customer-status.svg)](https://agentmods.dev/skills/techwolf-ai/ai-first-toolkit/customer-status)
Your own site
<a href="https://agentmods.dev/skills/techwolf-ai/ai-first-toolkit/customer-status"><img src="https://agentmods.dev/badge/skills/techwolf-ai/ai-first-toolkit/customer-status.svg" alt="Measured on agentmods" height="20"></a>
Per session 67 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,045 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00067 $0.01045
Opus 5 $0.00034 $0.00522
Sonnet 5 $0.00013 $0.00209
Haiku 4.5 $0.00007 $0.00104

Measured 5d ago against content hash e38db8e2289b, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

customer-status scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 5d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/people-management/skills/customer-status/SKILL.md · 112 lines

How it starts

The opening of the file, as written. The whole thing — 112 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Customer Status Overview

Principle: "Narrow scope, high impact." One synthesised view across all accounts, so you can spot what needs attention without channel-hopping.

Produces a dashboard-style overview of active customer accounts and internal projects for the manager's team.

When to Use

  • Weekly check-in on account health
  • Before leadership meetings where customer status is discussed
  • When the manager says "how are our accounts?", "customer status", "any customer risks?"
  • Can be filtered: "customer status for [account]", "customer status for [team member]'s accounts"

Instructions

If any MCP connector is unavailable, follow the connector unavailability protocol in references/operating-principles.md.

1. Load Context

Read from manager-context/:

  • sources.md: customer/project channels, account mappings
  • manager-profile.md: team members and their account assignments
  • team/: individual team member profiles and project assignments

If no manager-context exists:

⚠️ No manager context found. Run /setup first so I know which accounts and channels to monitor.
I can still search broadly, but results will be less targeted.

2. Identify Active Accounts

From manager-context, get the list of active accounts/projects and their:

  • Slack channels
  • Key contacts (team member and customer-side)
  • Notion project pages
  • Current delivery phase (if documented)

If filtering by account or team member, narrow the scope.

3. Scan Per Account

For each active account, gather:

Slack (last 7 days):

  • Recent messages in the project/customer channel
  • Volume of activity (high/normal/low compared to usual)
  • Any messages with escalation signals: "blocked", "risk", "delayed", "urgent", "escalate", "concerned"
  • Any positive signals: "shipped", "live", "approved", "happy", "great feedback"
  • Most recent message timestamp (to detect silent accounts)

Gmail (last 14 days):

  • Email threads related to this customer
  • Any emails with escalation or risk language
  • Communication frequency

Read the full file on GitHub · 112 lines

Files

What ships with it

2 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 5d ago First seen · 112 lines · 67 tokens per session scan A e38db8e2289b

Subscribe to this mod's changes

customer-status is a skill published in the GitHub repository techwolf-ai/ai-first-toolkit (98 stars, last pushed 1mo ago), licensed MIT. It adds 67 tokens to every session and 1,045 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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