support-reply

support-reply is a skill for Claude Code, Codex from TommyBez/evex. It costs 37 tokens per session (290 once invoked), scanned A, original, MIT.

A workflow for drafting customer-support replies from a product's help and support documentation, with citations to the source files.

In plain words
What is it for?
Finding relevant help articles, reading them, and preparing an email or ticket response for an operator to send.
Why use it?
It reduces unsupported answers by keeping the reply tied to approved documentation and makes gaps in that documentation clear.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Finding relevant help articles, reading them, and preparing an email or ticket response for an operator to send.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/tommybez/evex/support-reply
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add TommyBez/evex --skill support-reply
Clone the repo
git clone --depth 1 https://github.com/TommyBez/evex

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for support-reply

README.md
[![agentmods](https://agentmods.dev/badge/skills/tommybez/evex/support-reply/github.svg)](https://agentmods.dev/skills/tommybez/evex/support-reply)
Your own site
<a href="https://agentmods.dev/skills/tommybez/evex/support-reply"><img src="https://agentmods.dev/badge/skills/tommybez/evex/support-reply/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for support-reply

Your own site · 80×15
<a href="https://agentmods.dev/skills/tommybez/evex/support-reply"><img src="https://agentmods.dev/badge/skills/tommybez/evex/support-reply.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 37 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 290 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector warn 7 Sept 2026
SkillSpector: 1 finding, up to medium

These are SkillSpector’s own severities. On a checked sample its high-severity flags on skills were ~96% false positives — a documented command, a public API, a “never do X” rule — so we show them as a caution to read, not a verdict. Why →

  • medium Excessive Agency · line 19
    Skill enables autonomous high-impact decisions without human-in-the-loop verification. Critical operations (destructive commands, financial transactions, data deletion) should require explicit user confirmation.
    Fix: Add human-in-the-loop confirmation for destructive, irreversible, or high-impact operations. Never auto-execute commands that modify files, send data, or alter system state.
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00037 $0.00290
Opus 5.5 $0.00015 $0.00116
Sonnet 5.5 $0.00007 $0.00058
Haiku 4.5 $0.00004 $0.00029

Measured 1mo ago against content hash 21fe7fe4fd14, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

support-reply scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

registry/support-reply-draft/agent/skills/support-reply/SKILL.md · 32 lines

What it actually says

Support reply draft

Draft replies only from product help and support documentation under the configured PRODUCT_DOCS_ROOTS (for example docs/help, docs/support, help, support).

Steps

  1. Call search_product_docs with the customer's keywords.
  2. Call read_product_doc on the best-matching paths.
  3. Write a customer-facing reply in email or ticket tone and cite every path.
  4. Call draft_support_reply once with the reply, citations, and whether the docs covered the question.
  5. Optionally write_file the draft for the operator to copy without asking. Do not treat a file write as sending.
  6. If nothing in-scope answers the question, say the product docs do not cover it and still do not invent policy.
  7. Finish without ask_question — do not park on send/save/GitHub choices.

Do not

  • Send email or post to a ticket API
  • Open or comment on GitHub issues or pull requests
  • Claim the draft was delivered
  • Invent answers from application source code
  • Call ask_question or pause for clarifications about delivery
Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 1mo ago First seen · 32 lines · 37 tokens per session scan A 21fe7fe4fd14

Subscribe to this mod's changes

support-reply is a skill published in the GitHub repository TommyBez/evex (25 stars, last pushed 1mo ago), licensed MIT. It adds 37 tokens to every session and 290 once invoked, about $0.0001 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-04.

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