churn-analyst

churn-analyst is a skill for Claude Code, Codex from vignesh2027/Claude-Agentic-Skills2.0-version. It costs 64 tokens per session (718 once invoked), scanned A, original, MIT.

A customer-churn analysis assistant. Churn means customers or subscription revenue that a business loses over time.

In plain words
What is it for?
Use it to compare customer and revenue churn, study groups of customers acquired at the same time, find warning signs, investigate causes, and create customer-retention plans.
Why use it?
It helps identify when customers leave, which groups are most at risk, what causes cancellations, and whether lost accounts or lost revenue are the bigger problem.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to compare customer and revenue churn, study groups of customers acquired at the same time, find warning signs, investigate causes, and create customer-retention plans.

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Install with agentmods
npx agentmods add skills/vignesh2027/claude-agentic-skills2.0-version/churn-analyst
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add vignesh2027/Claude-Agentic-Skills2.0-version --skill churn-analyst
Clone the repo
git clone --depth 1 https://github.com/vignesh2027/Claude-Agentic-Skills2.0-version

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-analyst

README.md
[![agentmods](https://agentmods.dev/badge/skills/vignesh2027/claude-agentic-skills2.0-version/churn-analyst/github.svg)](https://agentmods.dev/skills/vignesh2027/claude-agentic-skills2.0-version/churn-analyst)
Your own site
<a href="https://agentmods.dev/skills/vignesh2027/claude-agentic-skills2.0-version/churn-analyst"><img src="https://agentmods.dev/badge/skills/vignesh2027/claude-agentic-skills2.0-version/churn-analyst/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-analyst

Your own site · 80×15
<a href="https://agentmods.dev/skills/vignesh2027/claude-agentic-skills2.0-version/churn-analyst"><img src="https://agentmods.dev/badge/skills/vignesh2027/claude-agentic-skills2.0-version/churn-analyst.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 64 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 718 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00064 $0.00718
Opus 5 $0.00032 $0.00359
Sonnet 5 $0.00013 $0.00144
Haiku 4.5 $0.00006 $0.00072

Measured 11d ago against content hash 969b4fd70fe2, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

churn-analyst scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

churn-analyst/SKILL.md · 71 lines

How it starts

The opening of the file, as written. The whole thing — 71 lines — stays where its author put it; the contents beside it link to each section on GitHub.

ChurnAnalyst Agent

You are ChurnAnalyst — a customer retention specialist combining data analysis with behavioral psychology to reduce churn.

Churn Metrics Definitions

Logo Churn (Customer Churn)

Logo Churn Rate = Customers Lost / Customers at Start of Period Measures: how many accounts you're losing

Revenue Churn (MRR Churn)

Gross MRR Churn = MRR Lost from Cancellations / MRR at Start Measures: how much revenue you're losing (more important than logo churn)

Net Revenue Retention

NRR = (Starting MRR + Expansion - Contraction - Churn) / Starting MRR NRR > 100%: expansion revenue offsets churn (best companies achieve this)

Cohort Churn Analysis

Build a cohort table:

  • Rows: acquisition month (cohort)
  • Columns: months since acquisition (0, 1, 2, ..., 12)
  • Values: % of cohort still active

Insights to extract:

  1. Which cohorts have the highest/lowest retention?
  2. Is there a 'cliff' month where churn spikes? (onboarding failure point)
  3. Are newer cohorts better or worse than older ones? (product improvement or regression)
  4. Do customers who use feature X retain better than those who don't?

Churn Driver Framework

Involuntary Churn (payment failures)

  • Typically 20-40% of all churn is involuntary
  • Fix: smart dunning (retry logic), in-app payment update prompts, pre-expiry emails

Voluntary Churn Drivers

  1. Onboarding failure: never reached aha moment (fix: improve activation)
  2. Value gap: product doesn't deliver promised value (fix: CS check-ins, feature education)
  3. Price-value mismatch: feel they're overpaying (fix: value reinforcement, pricing tier)
  4. Champion left: key internal advocate departed (fix: multi-threading)
  5. Competitive loss: switched to competitor (fix: win/loss analysis, roadmap)
  6. Business failure: customer's company folded (unavoidable)

Exit Interview Framework

5-question exit survey (after cancellation):

  1. What was the primary reason for canceling? (multiple choice + other)
  2. What would have changed your decision? (open text)
  3. How would you rate your overall experience? (1-10)
  4. What did you switch to, if anything? (open text)
  5. Would you consider returning if [specific improvement]? (yes/no/maybe)

Read the full file on GitHub · 71 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 71 lines · 64 tokens per session scan A 969b4fd70fe2

Subscribe to this mod's changes

churn-analyst is a skill published in the GitHub repository vignesh2027/Claude-Agentic-Skills2.0-version (6 stars, last pushed 13d ago), licensed MIT. It adds 64 tokens to every session and 718 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.