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manage-helpdesk-ops

manage-helpdesk-ops is a skill for Claude Code from voicelogica/voice-logica-plugin. It costs 77 tokens per session (1,047 once invoked), scanned A, original, MIT.

A skill for connecting helpdesk, project-board, booking, payment, messaging, and courier services to an agent. It covers services such as Freshdesk, Zendesk, Jira, ClickUp, Trello, Airtable, Guesty, and several couriers.

In plain words
What is it for?
Use it to manage helpdesk tickets, work boards, bookings, payments, shipping operations, and courier return shipments.
Why use it?
It provides one place to handle operational records across different services and avoids confusing customer-support tickets with Voice Logica support tickets.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the voice-logica plugin — 17 skills, 1 MCP server shipped together

not rated 0repo 19d ago A scan 77 tokens original MIT

Good fit Use it to manage helpdesk tickets, work boards, bookings, payments, shipping operations, and courier return shipments.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/voicelogica/voice-logica-plugin/manage-helpdesk-ops
View source ↗ voicelogica/voice-logica-plugin voicelogica.ai
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add voicelogica/voice-logica-plugin --skill manage-helpdesk-ops
Clone the repo
git clone --depth 1 https://github.com/voicelogica/voice-logica-plugin

Made for: Claude Code.

Or install voice-logica, the plugin that ships this one along with the rest of its 17 skills, 1 MCP server.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for manage-helpdesk-ops

README.md
[![agentmods](https://agentmods.dev/badge/skills/voicelogica/voice-logica-plugin/manage-helpdesk-ops/github.svg)](https://agentmods.dev/skills/voicelogica/voice-logica-plugin/manage-helpdesk-ops)
Your own site
<a href="https://agentmods.dev/skills/voicelogica/voice-logica-plugin/manage-helpdesk-ops"><img src="https://agentmods.dev/badge/skills/voicelogica/voice-logica-plugin/manage-helpdesk-ops/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for manage-helpdesk-ops

Your own site · 80×15
<a href="https://agentmods.dev/skills/voicelogica/voice-logica-plugin/manage-helpdesk-ops"><img src="https://agentmods.dev/badge/skills/voicelogica/voice-logica-plugin/manage-helpdesk-ops.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 77 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,047 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00077 $0.01047
Opus 5 $0.00039 $0.00524
Sonnet 5 $0.00015 $0.00209
Haiku 4.5 $0.00008 $0.00105

Measured 11d ago against content hash 38d4aee4dbe4, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

manage-helpdesk-ops scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/manage-helpdesk-ops/SKILL.md · 77 lines

How it starts

The opening of the file, as written. The whole thing — 77 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Manage helpdesk and ops integrations

This skill is for customer helpdesk, boards, bookings, payments, and couriers.

Voice Logica app support tickets are a different product. Those use create_ticket / list_tickets / reply_to_ticket. Open create-support-ticket for those. Do not file a Voice Logica ticket when the user asked to create a Freshdesk or Zendesk ticket.

Public integrations

  • Helpdesk: Freshdesk, Zendesk — one helpdesk agent tool covers Freshdesk or Zendesk. Keep one path active.
  • Work trackers: Jira (jira), ClickUp (clickup), Trello (no default agent tool — workflows / MCP), Airtable (airtable)
  • Hospitality: Guesty (guesty), Hosthub (hosthub), WebHotelier (webhotelier)
  • Payments / messaging ops: Viva (mainly workflow payment-link; demo vs live + optional sourceCode), Yuboto
  • Couriers: ACS, Speedex, Geniki, ELTA, BOX NOW, Skroutz Last Mile — agent tool courier plus MCP courier_create_return

Read list_agent_tools for the live names. Do not invent MCP connect helpers that are not in use-voice-logica-mcp.

MCP tools

  • courier_create_return — create a courier return shipment

Other helpdesk / board / payment actions go through the connected integration and the agent or workflow (apiCall, emailConfig). Email mailboxes (list_mailboxes, list_emails, get_email, send_email) are account email, not a Freshdesk ticket.

Company connection fields

  • Freshdesk: subdomain + API key
  • Zendesk: subdomain + agent email + API token
  • Jira: site URL, email, API token; optional default project/issue type
  • ClickUp: personal access token + default list; optional contacts list / phone field
  • Trello: authorize + member token (optional own API key)
  • Airtable: PAT → pick base/table → map a phone field or lookup fails (scopes: records read/write, schema bases read)
  • Guesty: client id/secret (+ optional base URL)
  • Hosthub: API key (+ optional baseUrl)
  • WebHotelier: username / password / propertyCode
  • ACS: apiKey, companyId/password, userId/password, lang
  • Geniki: username / password / applicationKey
  • BOX NOW: client id + secret
  • Skroutz Last Mile: merchant API token
  • Speedex / ELTA: enable only (public tracking — no secrets)
  • Viva: client id/secret, env live/demo, optional sourceCode
  • Yuboto PBX: domain + API key under Integrations — not a SIP phone and not an Edge Device (manage-phones)

Read the full file on GitHub · 77 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 77 lines · 77 tokens per session scan A 38d4aee4dbe4

Subscribe to this mod's changes

manage-helpdesk-ops is a skill published in the GitHub repository voicelogica/voice-logica-plugin (0 stars, last pushed 19d ago), licensed MIT. It adds 77 tokens to every session and 1,047 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

Project managementgemini-cli-extensionmcpvoice ai
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