Getting it into your agent
It runs from inside its repository, so the clone comes first — what it calls does not travel with the file alone.
git clone --depth 1 https://github.com/WARROOM-CEO/COREnpx agentmods add skills/warroom-ceo/core/customer-escalationWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/warroom-ceo/core/customer-escalation)<a href="https://agentmods.dev/skills/warroom-ceo/core/customer-escalation"><img src="https://agentmods.dev/badge/skills/warroom-ceo/core/customer-escalation.svg" alt="Measured on agentmods" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00067 | $0.02482 |
| Opus 5 | $0.00034 | $0.01241 |
| Sonnet 5 | $0.00013 | $0.00496 |
| Haiku 4.5 | $0.00007 | $0.00248 |
Grade A, and why
customer-escalation-th-th scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
This is a copy
89% identical to customer-escalation — 24 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.
How it starts
The opening of the file, as written. The whole thing — 251 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Language: All user-facing output — responses, summaries, and any text the user will read — must be written in Thai (ภาษาไทย). Internal logic, file paths, code snippets, and technical values remain in English.
/customer-escalation-th-th
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Package a support issue into a structured escalation brief for engineering, product, or leadership. Gathers context, structures reproduction steps, assesses business impact, and identifies the right escalation target.
Usage
/customer-escalation-th <issue description> [customer name or account]
Examples:
/customer-escalation-th API returning 500 errors intermittently for Acme-th Corp/customer-escalation-th Data export is missing rows — 3 customers reported this-th week/customer-escalation-th SSO login loop affecting all Enterprise-th customers/customer-escalation-th Customer threatening to churn over missing audit log-th feature
Workflow
1. Understand the Issue
Parse the input and determine:
- What's broken or needed: The core technical or product issue
- Who's affected: Specific customer(s), segment, or all users
- How long: When did this start? How long has the customer been waiting?
- What's been tried: Any troubleshooting or workarounds attempted
- Why escalate now: What makes this need attention beyond normal support
Use the "When to Escalate vs. Handle in Support" criteria below to confirm this warrants escalation.
2. Gather Context
Pull together relevant information from available sources:
- ~~support platform: Related tickets, timeline of communications, previous troubleshooting
- ~~CRM (if connected): Account details, key contacts, previous escalations
- ~~chat: Internal discussions about this issue, similar reports from other customers
- ~~project tracker (if connected): Related bug reports or feature requests, engineering status
- ~~knowledge base: Known issues or workarounds, relevant documentation
What ships with it
1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 6d ago First seen · 251 lines · 67 tokens per session scan A ae9ef1385800
customer-escalation-th-th is a skill published in the GitHub repository WARROOM-CEO/CORE (30 stars, last pushed 5mo ago), licensed MIT. It adds 67 tokens to every session and 2,482 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. It is 89% identical to customer-escalation, differing in 24 lines, and is treated as a copy.
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