Getting it into your agent
It runs from inside its repository, so the clone comes first — what it calls does not travel with the file alone.
git clone --depth 1 https://github.com/WARROOM-CEO/COREnpx agentmods add skills/warroom-ceo/core/ticket-triageWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/warroom-ceo/core/ticket-triage)<a href="https://agentmods.dev/skills/warroom-ceo/core/ticket-triage"><img src="https://agentmods.dev/badge/skills/warroom-ceo/core/ticket-triage.svg" alt="Measured on agentmods" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00070 | $0.02529 |
| Opus 5 | $0.00035 | $0.01264 |
| Sonnet 5 | $0.00014 | $0.00506 |
| Haiku 4.5 | $0.00007 | $0.00253 |
Grade A, and why
ticket-triage-th-th scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
This is a copy
84% identical to ticket-triage — 24 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.
How it starts
The opening of the file, as written. The whole thing — 278 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Language: All user-facing output — responses, summaries, and any text the user will read — must be written in Thai (ภาษาไทย). Internal logic, file paths, code snippets, and technical values remain in English.
/ticket-triage-th-th
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Categorize, prioritize, and route an incoming support ticket or customer issue. Produces a structured triage assessment with a suggested initial response.
Usage
/ticket-triage-th <ticket text, customer message, or issue description>
Examples:
/ticket-triage-th Customer says their dashboard has been showing a blank page since this-th morning/ticket-triage-th "I was charged twice for my subscription this-th month"/ticket-triage-th User can't connect their SSO — getting a 403 error on the callback-th URL/ticket-triage-th Feature request: they want to export reports as-th PDF
Workflow
1. Parse the Issue
Read the input and extract:
- Core problem: What is the customer actually experiencing?
- Symptoms: What specific behavior or error are they seeing?
- Customer context: Who is this? Any account details, plan level, or history available?
- Urgency signals: Are they blocked? Is this production? How many users affected?
- Emotional state: Frustrated, confused, matter-of-fact, escalating?
2. Categorize and Prioritize
Using the category taxonomy and priority framework below:
- Assign a primary category (bug, how-to, feature request, billing, account, integration, security, data, performance) and an optional secondary category
- Assign a priority (P1–P4) based on impact and urgency
- Identify the product area the issue maps to
3. Check for Duplicates and Known Issues
Before routing, check available sources:
- ~~support platform: Search for similar open or recently resolved tickets
- ~~knowledge base: Check for known issues or existing documentation
- ~~project tracker: Check if there's an existing bug report or feature request
What ships with it
1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 8d ago First seen · 278 lines · 70 tokens per session scan A 39ab50e801aa
ticket-triage-th-th is a skill published in the GitHub repository WARROOM-CEO/CORE (30 stars, last pushed 5mo ago), licensed MIT. It adds 70 tokens to every session and 2,529 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. It is 84% identical to ticket-triage, differing in 24 lines, and is treated as a copy.
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