PSA Tool Map

PSA Tool Map is a skill for Claude Code from WYRE-AI/msp-claude-plugins. It costs 52 tokens per session (1,078 once invoked), scanned A, original, Apache-2.0.

A reference map that connects general support-ticket actions to the specific tools used by Autotask, HaloPSA, and ConnectWise PSA. A PSA is a system for managing customer support requests and related work.

In plain words
What is it for?
Use it when building an agent that lists, reads, updates, or annotates tickets in one of those three support systems.
Why use it?
It avoids guessing which vendor-specific tool performs an operation such as finding tickets, changing status, or adding a note. Unsupported vendors can be identified before use.

Skill for Claude Code

Written for Claude Code: when-to-use in frontmatter.

Part of the advanced-workflows plugin — 3 skills shipped together

Good fit Use it when building an agent that lists, reads, updates, or annotates tickets in one of those three support systems.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/wyre-ai/msp-claude-plugins/psa-tool-map
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add WYRE-AI/msp-claude-plugins --skill psa-tool-map
Clone the repo
git clone --depth 1 https://github.com/WYRE-AI/msp-claude-plugins

Made for: Claude Code.

Or install advanced-workflows, the plugin that ships this one along with the rest of its 3 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for PSA Tool Map

README.md
[![agentmods](https://agentmods.dev/badge/skills/wyre-ai/msp-claude-plugins/psa-tool-map/github.svg)](https://agentmods.dev/skills/wyre-ai/msp-claude-plugins/psa-tool-map)
Your own site
<a href="https://agentmods.dev/skills/wyre-ai/msp-claude-plugins/psa-tool-map"><img src="https://agentmods.dev/badge/skills/wyre-ai/msp-claude-plugins/psa-tool-map/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for PSA Tool Map

Your own site · 80×15
<a href="https://agentmods.dev/skills/wyre-ai/msp-claude-plugins/psa-tool-map"><img src="https://agentmods.dev/badge/skills/wyre-ai/msp-claude-plugins/psa-tool-map.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 52 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,078 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00052 $0.01078
Opus 5.5 $0.00021 $0.00431
Sonnet 5.5 $0.00010 $0.00216
Haiku 4.5 $0.00005 $0.00108

Measured 3d ago against content hash 446a055a431a, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

PSA Tool Map scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 3d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

msp-claude-plugins/advanced-workflows/advanced-workflows/skills/psa-tool-map/SKILL.md · 72 lines

How it starts

The opening of the file, as written. The whole thing — 72 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Curated vendors

This role is curated for: Autotask, HaloPSA, ConnectWise PSA. A connected PSA not listed here needs guided discovery: inspect the org's available tools for that connector, reason from naming and shape, and tell the human this vendor isn't fully vetted yet.

Operation map

Abstract operation Autotask HaloPSA ConnectWise PSA
List new/untriaged tickets autotask__autotask_search_tickets halopsa__halopsa_tickets_list connectwise-psa__cw_search_tickets
Get ticket detail autotask__autotask_get_ticket_details halopsa__halopsa_tickets_get connectwise-psa__cw_get_ticket
Update ticket (priority/status/etc.) autotask__autotask_update_ticket halopsa__halopsa_tickets_update connectwise-psa__cw_update_ticket
Add a ticket note/action autotask__autotask_create_ticket_note halopsa__halopsa_tickets_add_action connectwise-psa__cw_add_ticket_note
List valid ticket statuses (discover once, don't call per-run) autotask__autotask_list_ticket_statuses no dedicated list tool observed — confirm via halopsa__halopsa_tickets_list field values before baking in IDs connectwise-psa__cw_list_statuses
List valid ticket priorities (discover once, don't call per-run) autotask__autotask_list_ticket_priorities no dedicated list tool observed — confirm via ticket field values before baking in IDs connectwise-psa__cw_list_priorities

Vendor-specific gotchas

Autotask

  • Priority IDs are typically not ordered by severity — discover them by name, never assume numeric ordering.
  • Status/priority/queue IDs are tenant-specific — always discover once at build time, never hardcode across tenants.
  • Don't call list_* discovery tools on every routine run — it's slow enough to hit the 60-second tool timeout. Discover once, bake the IDs into the routine prompt.

HaloPSA

  • No dedicated "list statuses"/"list priorities" tool was found in this vendor's observed tool surface — confirm the actual field values by reading a sample ticket via halopsa_tickets_get before baking any ID into a routine, don't assume symmetry with Autotask's shape.

Read the full file on GitHub · 72 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 3d ago First seen · 72 lines · 52 tokens per session scan A 446a055a431a

Subscribe to this mod's changes

PSA Tool Map is a skill published in the GitHub repository WYRE-AI/msp-claude-plugins (49 stars, last pushed yesterday), licensed Apache-2.0. It adds 52 tokens to every session and 1,078 once invoked, about $0.0002 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-10-13.

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