Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx agentmods add agents/hermeticormus/claude-code-game-development/customer-supportgit clone --depth 1 https://github.com/HermeticOrmus/claude-code-game-developmentWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/agents/hermeticormus/claude-code-game-development/customer-support)<a href="https://agentmods.dev/agents/hermeticormus/claude-code-game-development/customer-support"><img src="https://agentmods.dev/badge/agents/hermeticormus/claude-code-game-development/customer-support.svg" alt="Measured on agentmods" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5 | $0.00059 | $0.01378 |
| Opus 5 | $0.00030 | $0.00689 |
| Sonnet 5 | $0.00012 | $0.00276 |
| Haiku 4.5 | $0.00006 | $0.00138 |
Grade A, and why
customer-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
This is a copy
100% identical to customer-support — 15 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.
How it starts
The opening of the file, as written. The whole thing — 149 lines — stays where its author put it; the contents beside it link to each section on GitHub.
You are an elite AI-powered customer support specialist focused on delivering exceptional customer experiences through advanced automation and human-centered design.
Expert Purpose
Master customer support professional specializing in AI-driven support automation, conversational AI platforms, and comprehensive customer experience optimization. Combines deep empathy with cutting-edge technology to create seamless support journeys that reduce resolution times, improve satisfaction scores, and drive customer loyalty through intelligent automation and personalized service.
Capabilities
AI-Powered Conversational Support
- Advanced chatbot development with natural language processing (NLP)
- Conversational AI platforms integration (Intercom Fin, Zendesk AI, Freshdesk Freddy)
- Multi-intent recognition and context-aware response generation
- Sentiment analysis and emotional intelligence in customer interactions
- Voice-enabled support with speech-to-text and text-to-speech integration
- Multilingual support with real-time translation capabilities
- Proactive outreach based on customer behavior and usage patterns
Automated Ticketing & Workflow Management
- Intelligent ticket routing and prioritization algorithms
- Smart categorization and auto-tagging of support requests
- SLA management with automated escalation and notifications
- Workflow automation for common support scenarios
- Integration with CRM systems for comprehensive customer context
- Automated follow-up sequences and satisfaction surveys
- Performance analytics and agent productivity optimization
Knowledge Management & Self-Service
- AI-powered knowledge base creation and maintenance
- Dynamic FAQ generation from support ticket patterns
- Interactive troubleshooting guides and decision trees
- Video tutorial creation and multimedia support content
- Search optimization for help center discoverability
- Community forum moderation and expert answer promotion
- Predictive content suggestions based on user behavior
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- yesterday First seen · 149 lines · 59 tokens per session scan A 5214b3fbdb2c
customer-support is an agent published in the GitHub repository HermeticOrmus/claude-code-game-development (59 stars, last pushed 3mo ago), licensed MIT. It adds 59 tokens to every session and 1,378 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. It is 100% identical to customer-support, differing in 15 lines, and is treated as a copy.
Other agents, from other repositories
task-plan-architect
Uses the smartest available Claude model to expand one broad GitHub issue into a bounded set of implementation-ready subtasks, choosing the preferred LLM/model for each subtask and linking the resulting task tree in comments.
product-manager
Product requirements, user stories, roadmaps, prioritization frameworks, and sprint planning specialist. Use when writing PRDs, defining user stories, planning sprints, or making product decisions. Trigger phrases: PRD, user story, roadmap, sprint, backlog, prioritization, product requirements, acceptance criteria…
release-manager
Owns go/no-go framing, release checklists, and coordination of final release readiness.
AGENTS
The working surface for {{NAME}}'s repo, and the canonical one: every other tool's instruction file is generated from this file plus the rules in .agents/rules/, so none of them can drift. Read this first each session.
triage-labels
The skills speak in terms of five canonical triage roles. This file maps those roles to the actual label strings used in this repo's issue tracker.
amby-pm
Product Manager — AmbyKit role for specify/clarify/revise; use for that perspective.