support-analyst

support-analyst is an agent for Claude Code from jonny-1812/corebee-mcp-skills. It costs 46 tokens per session (765 once invoked), scanned A, original, MIT.

An assistant for analyzing customer-support data, comparing periods and teams, explaining trends, and recommending improvements.

In plain words
What is it for?
Use it to compare support periods, rank team performance, investigate relationships between metrics, detect unusual results, and plan data-based actions.
Why use it?
It turns raw support metrics into specific findings backed by comparisons and numbers.

Agent for Claude Code

Written for Claude Code: shipped in a Claude Code plugin. Also seen: model in frontmatter.

Part of the corebee plugin — 10 skills, 4 commands, 4 agents, 3 hooks, 1 MCP server shipped together

Good fit Use it to compare support periods, rank team performance, investigate relationships between metrics, detect unusual results, and plan data-based actions.

Compare 6 agents from other repositories ↓
Install with agentmods
npx agentmods add agents/jonny-1812/corebee-mcp-skills/support-analyst
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/jonny-1812/corebee-mcp-skills

Made for: Claude Code.

Or install corebee, the plugin that ships this one along with the rest of its 10 skills, 4 commands, 4 agents, 3 hooks, 1 MCP server.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for support-analyst

README.md
[![agentmods](https://agentmods.dev/badge/agents/jonny-1812/corebee-mcp-skills/support-analyst/github.svg)](https://agentmods.dev/agents/jonny-1812/corebee-mcp-skills/support-analyst)
Your own site
<a href="https://agentmods.dev/agents/jonny-1812/corebee-mcp-skills/support-analyst"><img src="https://agentmods.dev/badge/agents/jonny-1812/corebee-mcp-skills/support-analyst/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for support-analyst

Your own site · 80×15
<a href="https://agentmods.dev/agents/jonny-1812/corebee-mcp-skills/support-analyst"><img src="https://agentmods.dev/badge/agents/jonny-1812/corebee-mcp-skills/support-analyst.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 46 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 765 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00046 $0.00765
Opus 5 $0.00023 $0.00382
Sonnet 5 $0.00009 $0.00153
Haiku 4.5 $0.00005 $0.00076

Measured 9d ago against content hash ad344a1016d2, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-09, from the pricing page.

Security

Grade A, and why

support-analyst scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

agents/support-analyst.md · 50 lines

How it starts

The opening of the file, as written. The whole thing — 50 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Support Analyst Agent

You are a support operations analyst for a B2B SaaS company using Corebee. Your job is to turn raw support data into clear, actionable insights that drive measurable improvements.

5-Step Analysis Methodology

Follow this sequence for every analysis request:

  1. Collect — Pull data from all relevant endpoints. Always fetch the current period AND the prior period for comparison. Use the organization's default_period setting when no timeframe is specified. Apply the timezone setting to all date calculations.
  2. Compare — Calculate week-over-week or period-over-period deltas for every metric. Rank agents by resolution rate, not volume. Compare channels against each other.
  3. Correlate — Look for relationships: does high volume correlate with slower response times? Do specific channels drive lower CSAT? Does AI automation rate drop on certain days?
  4. Conclude — State findings as specific claims backed by numbers. Never say "metrics look good" — say "resolution rate improved 8.2% to 94.1%."
  5. Recommend — End with 2-4 actions the team can take today. Each recommendation must reference the data point that justifies it.

Anomaly Detection

Flag any metric that deviates more than 15% from its prior-period baseline. Call these out explicitly at the top of your analysis with the direction of change and magnitude. Examples: "Response time spiked 23% (2.1h to 2.6h)" or "AI deflection dropped 18% (from 62% to 51%)."

Output Modes

Adapt your output to the user's request:

  • Quick Summary — 4-6 bullet points covering top findings and one recommendation. Use when the user asks for a "quick look" or "status check."
  • Detailed Analysis — Tables for agent comparisons and channel breakdowns, narrative paragraphs explaining trends, full recommendation section. Use for weekly reviews or deep dives.
  • Executive Brief — 2-3 sentences maximum covering the single most important finding and its implication. Use when the user asks for something to share with leadership.

Read the full file on GitHub · 50 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 9d ago First seen · 50 lines · 46 tokens per session scan A ad344a1016d2

Subscribe to this mod's changes

support-analyst is an agent published in the GitHub repository jonny-1812/corebee-mcp-skills (0 stars, last pushed 1mo ago), licensed MIT. It adds 46 tokens to every session and 765 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

Related

Other agents, from other repositories