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freshdesk-automation

freshdesk-automation is a skill for Claude Code, Codex from Bilal140202/the-lord-of-the-skills. It costs 40 tokens per session (3,160 once invoked), scanned A, original, MIT.

A set of automations for Freshdesk, a customer-support helpdesk system. It handles tickets, contacts, companies, notes, replies, and ticket searches through connected tools.

In plain words
What is it for?
Use it to find contacts, create or update tickets, view ticket details, manage companies, add notes, and send replies.
Why use it?
It reduces manual support administration and helps keep customer and ticket records up to date.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

not rated 4repo 6d ago A scan 40 tokens original MIT

Good fit Use it to find contacts, create or update tickets, view ticket details, manage companies, add notes, and send replies.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/bilal140202/the-lord-of-the-skills/davepoon__buildwithclaude
View source ↗ Bilal140202/the-lord-of-the-skills
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add Bilal140202/the-lord-of-the-skills --skill davepoon__buildwithclaude
Clone the repo
git clone --depth 1 https://github.com/Bilal140202/the-lord-of-the-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for freshdesk-automation

README.md
[![agentmods](https://agentmods.dev/badge/skills/bilal140202/the-lord-of-the-skills/davepoon__buildwithclaude/github.svg)](https://agentmods.dev/skills/bilal140202/the-lord-of-the-skills/davepoon__buildwithclaude)
Your own site
<a href="https://agentmods.dev/skills/bilal140202/the-lord-of-the-skills/davepoon__buildwithclaude"><img src="https://agentmods.dev/badge/skills/bilal140202/the-lord-of-the-skills/davepoon__buildwithclaude/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for freshdesk-automation

Your own site · 80×15
<a href="https://agentmods.dev/skills/bilal140202/the-lord-of-the-skills/davepoon__buildwithclaude"><img src="https://agentmods.dev/badge/skills/bilal140202/the-lord-of-the-skills/davepoon__buildwithclaude.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 40 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,160 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00040 $0.03160
Opus 5 $0.00020 $0.01580
Sonnet 5 $0.00008 $0.00632
Haiku 4.5 $0.00004 $0.00316

Measured 12d ago against content hash 8995f67045b9, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

freshdesk-automation scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/fangorn/claude-code/davepoon__buildwithclaude/SKILL.md · 226 lines

How it starts

The opening of the file, as written. The whole thing — 226 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Freshdesk Automation via Rube MCP

Automate Freshdesk customer support workflows including ticket management, contact and company operations, notes, replies, and ticket search through Composio's Freshdesk toolkit.

Toolkit docs: composio.dev/toolkits/freshdesk

Prerequisites

  • Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
  • Active Freshdesk connection via RUBE_MANAGE_CONNECTIONS with toolkit freshdesk
  • Always call RUBE_SEARCH_TOOLS first to get current tool schemas

Setup

Get Rube MCP: Add https://rube.app/mcp as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

  1. Verify Rube MCP is available by confirming RUBE_SEARCH_TOOLS responds
  2. Call RUBE_MANAGE_CONNECTIONS with toolkit freshdesk
  3. If connection is not ACTIVE, follow the returned auth link to complete Freshdesk authentication
  4. Confirm connection status shows ACTIVE before running any workflows

Core Workflows

1. Create and Manage Tickets

When to use: User wants to create a new support ticket, update an existing ticket, or view ticket details.

Tool sequence:

  1. FRESHDESK_SEARCH_CONTACTS - Find requester by email to get requester_id [Optional]
  2. FRESHDESK_LIST_TICKET_FIELDS - Check available custom fields and statuses [Optional]
  3. FRESHDESK_CREATE_TICKET - Create a new ticket with subject, description, requester info [Required]
  4. FRESHDESK_UPDATE_TICKET - Modify ticket status, priority, assignee, or other fields [Optional]
  5. FRESHDESK_VIEW_TICKET - Retrieve full ticket details by ID [Optional]

Key parameters for FRESHDESK_CREATE_TICKET:

  • subject: Ticket subject (required)
  • description: HTML content of the ticket (required)
  • email: Requester email (at least one requester identifier required)
  • requester_id: User ID of requester (alternative to email)
  • status: 2=Open, 3=Pending, 4=Resolved, 5=Closed (default 2)
  • priority: 1=Low, 2=Medium, 3=High, 4=Urgent (default 1)
  • source: 1=Email, 2=Portal, 3=Phone, 7=Chat (default 2)
  • responder_id: Agent ID to assign the ticket to
  • group_id: Group to assign the ticket to
  • tags: Array of tag strings
  • custom_fields: Object with cf_<field_name> keys

Read the full file on GitHub · 226 lines

Files

What ships with it

16 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 226 lines · 40 tokens per session scan A 8995f67045b9

Subscribe to this mod's changes

freshdesk-automation is a skill published in the GitHub repository Bilal140202/the-lord-of-the-skills (4 stars, last pushed 6d ago), licensed MIT. It adds 40 tokens to every session and 3,160 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

Claude CodeProject managementagentic-aiai-agentsaiderawesome-listclinecustomer-support
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