Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add cnfeat/top-pm-skills --skill cs-escalation-briefgit clone --depth 1 https://github.com/cnfeat/top-pm-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/cnfeat/top-pm-skills/cs-escalation-brief)<a href="https://agentmods.dev/skills/cnfeat/top-pm-skills/cs-escalation-brief"><img src="https://agentmods.dev/badge/skills/cnfeat/top-pm-skills/cs-escalation-brief/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/cnfeat/top-pm-skills/cs-escalation-brief"><img src="https://agentmods.dev/badge/skills/cnfeat/top-pm-skills/cs-escalation-brief.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00076 | $0.01590 |
| Opus 5 | $0.00038 | $0.00795 |
| Sonnet 5 | $0.00015 | $0.00318 |
| Haiku 4.5 | $0.00008 | $0.00159 |
Grade A, and why
cs-escalation-brief scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 185 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Customer Escalation Brief Skill
Produce a clear, concise escalation brief that gives internal stakeholders — VP CS, CCO, product leadership, or the CEO — everything they need to understand the situation, make decisions, and act fast.
A good escalation brief is not a complaint. It is a professional document that states the facts, assigns accountability honestly, and proposes a specific resolution plan.
Required Inputs
Ask for these if not already provided:
- Account name, tier, and ARR
- CSM name and account owner
- Nature of the escalation — what happened, what the customer is saying
- Timeline of events leading to escalation
- Customer contact who escalated (name, role, influence level)
- What the customer wants — their stated ask
- What we believe the root cause is
- What has already been done to address the situation
- Renewal date and current renewal risk assessment
Escalation Levels
Calibrate urgency and audience based on escalation level:
| Level | Trigger | Audience | Response time |
|---|---|---|---|
| L1 — Account Risk | Customer expressing dissatisfaction; renewal at risk | CSM + CS Manager | 24 hours |
| L2 — Executive Escalation | Customer escalated to their exec; requesting vendor exec involvement | VP CS + Account Exec | 4 hours |
| L3 — Churn Risk | Customer has issued notice or is in active churn conversation | CCO / CEO + Revenue leadership | 1 hour |
| L4 — Public Risk | Customer threatening public escalation, legal, or press | CCO / Legal / Comms | Immediate |
Output Format
Escalation Brief: [Account Name]
Escalation level: L[1/2/3/4] — [Label] Date raised: [Date] Raised by: [CSM name] Escalation owner: [Name of exec or senior stakeholder now leading response]
Account at a Glance
| Field | Detail |
|---|---|
| ARR | £/$/€[X] |
| Tier | Enterprise / Mid-Market / SMB |
| Customer since | [Date] |
| Renewal date | [Date] — [N] days away |
| Renewal risk (pre-escalation) | Green / Amber / Red |
| Renewal risk (current) | Green / Amber / Red |
| Customer contact who escalated | [Name, role, seniority] |
| Executive sponsor (customer) | [Name, role — active / passive / vacant] |
| Executive sponsor (vendor) | [Name, role] |
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 7d ago First seen · 185 lines · 76 tokens per session scan A b3b75046c187
cs-escalation-brief is a skill published in the GitHub repository cnfeat/top-pm-skills (48 stars, last pushed 3mo ago), licensed MIT. It adds 76 tokens to every session and 1,590 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.
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