Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add cnfeat/top-pm-skills --skill customer-success-plangit clone --depth 1 https://github.com/cnfeat/top-pm-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/cnfeat/top-pm-skills/customer-success-plan)<a href="https://agentmods.dev/skills/cnfeat/top-pm-skills/customer-success-plan"><img src="https://agentmods.dev/badge/skills/cnfeat/top-pm-skills/customer-success-plan/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/cnfeat/top-pm-skills/customer-success-plan"><img src="https://agentmods.dev/badge/skills/cnfeat/top-pm-skills/customer-success-plan.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00063 | $0.02204 |
| Opus 5.5 | $0.00025 | $0.00882 |
| Sonnet 5.5 | $0.00013 | $0.00441 |
| Haiku 4.5 | $0.00006 | $0.00220 |
Grade A, and why
customer-success-plan scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 1mo ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 201 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Customer Success Plan Skill
This skill produces a joint customer success plan — a living document shared between the CSM and the customer that aligns on outcomes, milestones, and mutual commitments. Output is ready to co-author with the customer in a kickoff call or QBR.
Required Inputs
Ask the user for these if not provided:
- Account name and industry
- Product / plan purchased
- Key stakeholders — customer champion and economic buyer
- Customer's stated business goals — why did they buy? What problem are they solving?
- Contract term and renewal date
- Current onboarding stage (new customer / expanding / post-QBR / pre-renewal)
- Seats / licenses / usage purchased
- Any known risks — adoption gaps, champion uncertainty, competing priorities
Output Structure
Customer Success Plan: [Account Name]
Product: [Product name / plan tier] Contract term: [Start date → Renewal date] CSM: [Name] Customer champion: [Name, Title] Customer executive sponsor: [Name, Title — if known] Last updated: [Date] Status: [Active / Under review / Completed]
1. Partnership Objectives
What does success look like for [Account Name] at contract end?
[Write 2–3 sentences describing the customer's core objective in plain English — what they are trying to achieve in their business, not what features they are using.]
Primary business goal: [e.g. Reduce time-to-hire by 30% across engineering teams] Secondary goal: [e.g. Consolidate three legacy tools into one platform, saving £X/year] Success statement (customer's words): "[Direct quote from champion about what success looks like — ask for this in kickoff]"
2. Success Metrics
Define how both parties will measure success. Agreed in the kickoff call and tracked in QBRs.
| Metric | Baseline (today) | Target | By when | Data source |
|---|---|---|---|---|
| [e.g. Seat utilisation] | [X%] | [≥ 80%] | [Month 3] | [Product analytics] |
| [e.g. Time to hire] | [X days] | [< Y days] | [Month 6] | [Customer's ATS] |
| [e.g. Reports produced/month] | [X] | [≥ Y] | [Month 3] | [Product analytics] |
| [e.g. NPS] | [X] | [≥ 8] | [Month 6] | [Quarterly survey] |
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 1mo ago First seen · 201 lines · 63 tokens per session scan A a17e713fb43f
customer-success-plan is a skill published in the GitHub repository cnfeat/top-pm-skills (55 stars, last pushed 4mo ago), licensed MIT. It adds 63 tokens to every session and 2,204 once invoked, about $0.0003 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.
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