nova: Skill for Claude Code

.claude/skills/reviews-testimonials/SKILL.md

reviews-testimonials is a skill for Claude Code from djbelieny/nova. It costs 66 tokens per session (2,053 once invoked), scanned A, original, MIT.

A tool for managing customer reviews and testimonials from services such as Google, Yelp, Facebook, and Trustpilot. It covers collecting feedback, replying to reviews, analyzing opinions, and reusing testimonials in marketing materials.

In plain words
What is it for?
Use it to draft review replies, request testimonials, analyze sentiment and trends, create testimonial pages or case studies, and monitor competitor reviews.
Why use it?
It brings review-related work into one process instead of handling each platform and response separately. It also helps businesses spot recurring customer concerns and manage negative feedback.

Skill for Claude Code

Written for Claude Code: installed under .claude/.

This is djbelieny/nova's own configuration. It tells Claude Code how to work on nova itself, so it is not a mod to install elsewhere. Copy it as a starting point and replace the rules that are about this project. Everything nova configures →

Reuse

Borrowing it

Nothing to install: this file belongs to djbelieny/nova. Take a copy, put it at the same path in your own repository, and replace the rules that are about this project with yours.

Copy the file
curl -O https://raw.githubusercontent.com/djbelieny/nova/main/.claude/skills/reviews-testimonials/SKILL.md
Clone the repo
git clone --depth 1 https://github.com/djbelieny/nova

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for reviews-testimonials

README.md
[![agentmods](https://agentmods.dev/badge/skills/djbelieny/nova/reviews-testimonials/github.svg)](https://agentmods.dev/skills/djbelieny/nova/reviews-testimonials)
Your own site
<a href="https://agentmods.dev/skills/djbelieny/nova/reviews-testimonials"><img src="https://agentmods.dev/badge/skills/djbelieny/nova/reviews-testimonials/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for reviews-testimonials

Your own site · 80×15
<a href="https://agentmods.dev/skills/djbelieny/nova/reviews-testimonials"><img src="https://agentmods.dev/badge/skills/djbelieny/nova/reviews-testimonials.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 66 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,053 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00066 $0.02053
Opus 5 $0.00033 $0.01026
Sonnet 5 $0.00013 $0.00411
Haiku 4.5 $0.00007 $0.00205

Measured 6d ago against content hash 336468890300, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

reviews-testimonials scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 6d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.claude/skills/reviews-testimonials/SKILL.md · 273 lines

How it starts

The opening of the file, as written. The whole thing — 273 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Reviews & Testimonials Manager

This skill handles end-to-end review and testimonial management — from monitoring and responding to reviews, to collecting testimonials and repurposing them into marketing assets.

When to Use This Skill

  • Responding to Google, Yelp, Facebook, or Trustpilot reviews
  • Collecting customer testimonials (via email, SMS, or forms)
  • Analyzing review sentiment and trends
  • Repurposing reviews into marketing content (social posts, website copy, ads)
  • Managing online reputation
  • Creating review request campaigns
  • Building testimonial pages or case studies
  • Handling negative reviews and reputation crises
  • Generating review response templates
  • Monitoring competitor reviews for insights

Review Response Framework

Positive Reviews (4-5 stars)

Goal: Thank them, reinforce the positive, encourage return/referral.

Template:

[Name], this made my day! Really glad [specific thing they mentioned] hit the mark.

[Personal touch related to their experience].

We'd love to see you back — [soft next step: mention upcoming event, new product, or referral program].

— [Your name], [Business name]

Rules:

  • Always mention something specific from their review (proves it's not copy-paste)
  • Keep it warm and human — match their energy
  • Never ask them to leave a review elsewhere in your response (platform violation)
  • Respond within 24-48 hours

Negative Reviews (1-2 stars)

Goal: De-escalate publicly, resolve privately, show future readers you care.

Template:

[Name], I'm sorry about [specific issue]. That's not the experience we aim for, and I want to make this right.

I'd like to [specific resolution offer] — could you reach out to [direct contact: email/phone] so we can take care of this personally?

— [Your name], [Title]

Rules:

  • NEVER argue, get defensive, or blame the customer publicly
  • Acknowledge the specific issue (don't be vague)
  • Take the conversation offline with a direct contact method
  • Respond within 24 hours (faster = better for reputation)
  • After resolving, it's OK to politely ask if they'd consider updating their review
  • If the review is fake/spam, flag it on the platform with evidence

Read the full file on GitHub · 273 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 6d ago First seen · 273 lines · 66 tokens per session scan A 336468890300

Subscribe to this mod's changes

reviews-testimonials is a skill published in the GitHub repository djbelieny/nova (5 stars, last pushed 1mo ago), licensed MIT. It adds 66 tokens to every session and 2,053 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.

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