objection-handling

objection-handling is a skill for Claude Code from Doris-Labs/sales-skills. It costs 63 tokens per session (1,736 once invoked), scanned A, original, MIT.

A conversation method for responding to a buyer's objection about price, timing, competitors, authority, or the current approach. It works through acknowledging the concern, clarifying it, reframing it, and using evidence.

In plain words
What is it for?
Use it to prepare replies to sales pushback using the buyer's exact words, role, deal stage, and information from previous calls.
Why use it?
It helps separate the stated objection from the underlying concern so you do not respond defensively or guess at the problem.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the sales-skills plugin — 30 skills shipped together

Good fit Use it to prepare replies to sales pushback using the buyer's exact words, role, deal stage, and information from previous calls.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/doris-labs/sales-skills/objection-handling
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add Doris-Labs/sales-skills --skill objection-handling
Clone the repo
git clone --depth 1 https://github.com/Doris-Labs/sales-skills

Made for: Claude Code.

Or install sales-skills, the plugin that ships this one along with the rest of its 30 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for objection-handling

README.md
[![agentmods](https://agentmods.dev/badge/skills/doris-labs/sales-skills/objection-handling/github.svg)](https://agentmods.dev/skills/doris-labs/sales-skills/objection-handling)
Your own site
<a href="https://agentmods.dev/skills/doris-labs/sales-skills/objection-handling"><img src="https://agentmods.dev/badge/skills/doris-labs/sales-skills/objection-handling/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for objection-handling

Your own site · 80×15
<a href="https://agentmods.dev/skills/doris-labs/sales-skills/objection-handling"><img src="https://agentmods.dev/badge/skills/doris-labs/sales-skills/objection-handling.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 63 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,736 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00063 $0.01736
Opus 5 $0.00032 $0.00868
Sonnet 5 $0.00013 $0.00347
Haiku 4.5 $0.00006 $0.00174

Measured 11d ago against content hash 0780255e5207, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

objection-handling scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/objection-handling/SKILL.md · 134 lines

How it starts

The opening of the file, as written. The whole thing — 134 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Objection Handling

Purpose

Turn a buyer's objection into a response that lowers the temperature, surfaces the real concern, and reframes the conversation around their stated problem — backed by what they actually told you on the calls.

Inputs

  • The exact objection (their words, not your paraphrase)
  • Who said it and their role (champion, economic buyer, blocker)
  • The deal's stage, the value drivers that have landed, and competitors in play

Method

The core technique: Acknowledge → Clarify → Reframe → Evidence

Run every objection through these four beats in order. Skipping straight to a rebuttal is what makes reps sound defensive.

  1. Acknowledge — name the concern as legitimate before answering. Lowers defensiveness and buys you the right to ask a question. "That's fair — price has to map to the return, especially this quarter."
  2. Clarify — ask one question to find the concern under the objection. Most objections are proxies. "Too expensive" can mean no budget, no perceived value, or a competitor is cheaper — these need different responses. "When you say expensive, is it the number itself, or that the ROI isn't clear yet?"
  3. Reframe — move from their frame (cost / risk / effort) to the frame that helps you (outcome / cost of inaction / their own stated pain). "Let's put the price next to the £X the slipped deals are costing you each quarter."
  4. Evidence — close with proof, not assertion: a number they gave you, a quote from their own team, a comparable customer, the cost of the status quo.

Objection vs. brush-off

Decide which you're facing before you respond — they need opposite plays.

  • An objection is specific and engaged: it names a concern, asks a question, invites an answer ("How does this handle X?", "We already use Y"). Run the four-beat method on it.
  • A brush-off is vague and disengaging: it's designed to end the conversation ("Send me some info", "Now's not a great time", "Let me think about it"). Don't argue it — re-qualify. Ask a question that forces a real reason: "Happy to — so I send the right thing, what would have to be true for this to be worth your time?" If you can't get a concrete concern back, it's a priority/fit problem, not an objection problem. Don't burn cycles overcoming a brush-off.

Read the full file on GitHub · 134 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 134 lines · 63 tokens per session scan A 0780255e5207

Subscribe to this mod's changes

objection-handling is a skill published in the GitHub repository Doris-Labs/sales-skills (3 stars, last pushed 3mo ago), licensed MIT. It adds 63 tokens to every session and 1,736 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.