churn-save

churn-save is a skill for Claude Code from etrebels/claude-code-growth-os. It costs 84 tokens per session (677 once invoked), scanned A, original, MIT.

A workflow for responding when a customer account may cancel or is at risk during renewal. It focuses on identifying the underlying business risk and planning customer re-engagement.

In plain words
What is it for?
Use it to plan outreach, involve additional customer contacts when needed, and time recovery work around the renewal date.
Why use it?
It helps distinguish the real cause of churn from warning signs and coordinate action before the renewal deadline.

Skill for Claude Code

Written for Claude Code: installed under .claude/.

Good fit Use it to plan outreach, involve additional customer contacts when needed, and time recovery work around the renewal date.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/etrebels/claude-code-growth-os/churn-save
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add etrebels/claude-code-growth-os --skill churn-save
Clone the repo
git clone --depth 1 https://github.com/etrebels/claude-code-growth-os

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-save

README.md
[![agentmods](https://agentmods.dev/badge/skills/etrebels/claude-code-growth-os/churn-save.svg)](https://agentmods.dev/skills/etrebels/claude-code-growth-os/churn-save)
Your own site
<a href="https://agentmods.dev/skills/etrebels/claude-code-growth-os/churn-save"><img src="https://agentmods.dev/badge/skills/etrebels/claude-code-growth-os/churn-save.svg" alt="Measured on agentmods" height="20"></a>
Per session 84 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 677 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00084 $0.00677
Opus 5 $0.00042 $0.00338
Sonnet 5 $0.00017 $0.00135
Haiku 4.5 $0.00008 $0.00068

Measured 7d ago against content hash eb2ff0702448, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-07, from the pricing page.

Security

Grade A, and why

churn-save scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 7d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.claude/skills/churn-save/SKILL.md · 25 lines

How it starts

The opening of the file, as written. The whole thing — 25 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Churn Save

The act-skill on the right side of the bowtie. account-health detects — it scores the account and writes the RETENTION-RISK line; this one acts on it. The split mirrors the left side, where lead-qualify scores and the pursuit skills work the deal. A save is re-earning the outcome the customer bought — not sending a warmer email.

From the at-risk row in ops/customers.md, the RETENTION-RISK line that flagged it, and any recent notes:

  1. Name the real risk, not the symptom. The cancellation is the lagging indicator; the cause is upstream — usage trending down, the champion gone quiet, a single-threaded account after a reorg, or the value the deal was sold on never landing. Separate the one that's actually moving from the noise.
  2. Time the motion. The renewal clock starts at day 60, not day 85. If the renewal date is inside 60 days, the save runs now, in parallel with the renewal — don't let the contract surface the risk for you.
  3. Re-thread if it's single-threaded. If one name carried the account and that name went quiet, the save is a second relationship, not a better message to the first. Name who else to reach, and why they'd care.
  4. Draft the re-engagement. Lead with their outcome — the metric the deal was bought to move — not "just checking in". One concrete next step, with a date. Offer to debrief any reply with follow-up.
  5. Route the cause if it's a product gap. If a missing capability is what's blocking value, that's a RETENTION-RISK / FEATURE-REQUEST for product — hand it on with product-signal so the save and the roadmap move together (handoff H4 in docs/operating-model.md).
  6. Log the play and update the book. Record the play and its outcome; update the account's stage, signal, and next step in ops/customers.md. If it's lost anyway, log the real reason — /retention-report's churn-by-reason read depends on it.

Don't paper a value miss over with a nicer email; a save the customer can see through costs you the reference too. And don't tag every quiet week as a churn — a book full of false alarms gets ignored.

Read the full file on GitHub · 25 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 7d ago First seen · 25 lines · 84 tokens per session scan A eb2ff0702448

Subscribe to this mod's changes

churn-save is a skill published in the GitHub repository etrebels/claude-code-growth-os (20 stars, last pushed yesterday), licensed MIT. It adds 84 tokens to every session and 677 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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