support-signal

support-signal is a skill for Claude Code from etrebels/claude-code-growth-os. It costs 74 tokens per session (594 once invoked), scanned A, original, MIT.

A tool that groups many customer-support tickets or conversations into a small number of ranked product themes. It separates bugs, feature requests, setup problems, and questions.

In plain words
What is it for?
Use it to identify recurring customer issues, measure their frequency and seriousness, connect them to accounts, and prepare input for product planning.
Why use it?
It turns a noisy pile of similarly worded tickets into patterns that show which problems affect customers most.

Skill for Claude Code

Written for Claude Code: installed under .claude/.

Good fit Use it to identify recurring customer issues, measure their frequency and seriousness, connect them to accounts, and prepare input for product planning.

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Install with agentmods
npx agentmods add skills/etrebels/claude-code-growth-os/support-signal
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add etrebels/claude-code-growth-os --skill support-signal
Clone the repo
git clone --depth 1 https://github.com/etrebels/claude-code-growth-os

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for support-signal

README.md
[![agentmods](https://agentmods.dev/badge/skills/etrebels/claude-code-growth-os/support-signal.svg)](https://agentmods.dev/skills/etrebels/claude-code-growth-os/support-signal)
Your own site
<a href="https://agentmods.dev/skills/etrebels/claude-code-growth-os/support-signal"><img src="https://agentmods.dev/badge/skills/etrebels/claude-code-growth-os/support-signal.svg" alt="Measured on agentmods" height="20"></a>
Per session 74 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 594 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00074 $0.00594
Opus 5 $0.00037 $0.00297
Sonnet 5 $0.00015 $0.00119
Haiku 4.5 $0.00007 $0.00059

Measured 8d ago against content hash 9e0c92035fe3, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-08, from the pricing page.

Security

Grade A, and why

support-signal scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 8d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

.claude/skills/support-signal/SKILL.md · 24 lines

How it starts

The opening of the file, as written. The whole thing — 24 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Support Signal

The front-end to product-signal. A roadmap fed by raw tickets is noise; this clusters the volume into a few ranked themes first, so what reaches product is a pattern, not a pile. It reads a batch of tickets — from a support tool over MCP, or a pasted / demo/support-tickets.md list — and emits the themes product-signal routes.

From the batch:

  1. Cluster by the underlying job, not the wording. Group tickets by what the customer was trying to do, not the words they used — three phrasings of "I can't get the data out" are one theme.
  2. Rank by frequency × severity. How many accounts raised it, and how much it hurts — is it blocking adoption or a renewal, or is it a papercut? A one-off annoyance isn't a theme; a recurring blocker is. Rank the themes; don't route a flat list.
  3. Split the types. Each theme is one of: adoption friction (a setup or UX gap — product), feature request (a missing capability — roadmap), bug (it's broken — engineering), or how-to (they couldn't find it — an enablement / docs gap, not a product one). The how-to pile is a signal too: it's where onboarding or the docs are failing.
  4. Tie themes to accounts. Name which customers each theme touches — especially any tied to a renewal or an expansion. That tie is what lifts a theme above raw count.
  5. Hand the top themes to product-signal. Emit each as a line it can triage into ops/roadmap-signals.mdFEATURE-REQUEST or adoption-friction, with the account tie — so the clustering and the routing compose into one loop (handoff H4 in docs/operating-model.md).

Don't route every ticket; cluster first, route the pattern. The point is to turn volume into a short, ranked list product can actually act on.

Depth

  • quick: the top 3 themes, ranked, with counts.
  • standard: the full clustering above — themes ranked, typed, tied to accounts, handed to product-signal.
  • deep: + the how-to / enablement split (the themes that are really a docs or onboarding gap, routed there instead) and a buyer-facing line for any theme already shipped.

Read the full file on GitHub · 24 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 8d ago First seen · 24 lines · 74 tokens per session scan A 9e0c92035fe3

Subscribe to this mod's changes

support-signal is a skill published in the GitHub repository etrebels/claude-code-growth-os (20 stars, last pushed 2d ago), licensed MIT. It adds 74 tokens to every session and 594 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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