gainsight-exec-churn-retrospective

gainsight-exec-churn-retrospective is a skill for Claude Code from gs-bbluhm/gainsight-mcp-plugins. It costs 66 tokens per session (3,275 once invoked), scanned A, original, MIT.

A quarterly review of customer accounts that cancelled, combining cancellation records with recurring themes and account-level analyses.

In plain words
What is it for?
Use it to review churned accounts, find missed warning signs, group common causes, and prepare a retrospective report.
Why use it?
It helps customer-success leaders see why accounts were lost and identify cancellations that lacked a recorded analysis.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the gainsight-cs plugin — 18 skills shipped together

Good fit Use it to review churned accounts, find missed warning signs, group common causes, and prepare a retrospective report.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/gs-bbluhm/gainsight-mcp-plugins/gainsight-exec-churn-retrospective
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add gs-bbluhm/gainsight-mcp-plugins --skill gainsight-exec-churn-retrospective
Clone the repo
git clone --depth 1 https://github.com/gs-bbluhm/gainsight-mcp-plugins

Made for: Claude Code.

Or install gainsight-cs, the plugin that ships this one along with the rest of its 18 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for gainsight-exec-churn-retrospective

README.md
[![agentmods](https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/gainsight-exec-churn-retrospective/github.svg)](https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/gainsight-exec-churn-retrospective)
Your own site
<a href="https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/gainsight-exec-churn-retrospective"><img src="https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/gainsight-exec-churn-retrospective/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for gainsight-exec-churn-retrospective

Your own site · 80×15
<a href="https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/gainsight-exec-churn-retrospective"><img src="https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/gainsight-exec-churn-retrospective.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 66 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 3,275 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00066 $0.03275
Opus 5 $0.00033 $0.01638
Sonnet 5 $0.00013 $0.00655
Haiku 4.5 $0.00007 $0.00328

Measured 11d ago against content hash c245c08dbf24, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

gainsight-exec-churn-retrospective scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/gainsight-cs/skills/gainsight-exec-churn-retrospective/SKILL.md · 319 lines

How it starts

The opening of the file, as written. The whole thing — 319 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Gainsight Churn Retrospective Analyzer

Discovery

Auto-trigger phrases:

  • "churn retrospective"
  • "what we lost this quarter and why"
  • "churn lessons"
  • "post-mortem on churned accounts"
  • "what's driving churn"
  • "find missed signals on churn"

Purpose: Quarterly retrospective combining authoritative Gainsight data (Status = "Churned", churn_date) with Staircase's pattern themes and per-account Churn Analysis structured output. The output also surfaces the gap of accounts that churned WITHOUT a Staircase Churn Analysis firing — feedback for trigger tuning.

Optimized for: Cowork (per-account drill cards + approval gates) and Code (full retrospective report). Cowork is the primary optimization target.

Foundation references

Read these BEFORE composing operations:

User profile (if exists):

  • ~/.gainsight-mcp/user-profile.md — name, role, filter field, filter value. Apply role-appropriate defaults + filter automatically. If profile doesn't exist, prompt user to run gainsight-mcp-setup.

Foundation skills (for MCP mechanics):

  • ../staircase-mcp-expert/references/query-patterns.md — Staircase query patterns
  • ../staircase-mcp-expert/references/anti-patterns.md — Staircase gotchas
  • ../staircase-mcp-expert/references/analyst-data-models.md — structured queries per analysis type (Handoff, Expansion, Risk, Churn, Renewal, Summary)
  • ../gainsight-cs-mcp-expert/references/tool-inventory.md — Gainsight CS tool reference
  • ../gainsight-cs-mcp-expert/references/org-discovery.md — Tier/Segment + team-member field discovery (org-bespoke)

Output discipline (for any customer-facing write):

  • ../../_shared/gainsight-output-best-practices.md

Rendering discipline (for Cowork app-feel):

  • ../mcp-app-design/references/patterns.md — tab structure, action tee-up sequence, preference question cards, working mode picker, color/badge semantics

⚡ Pre-query quality gate (mandatory before any non-trivial Staircase query plan)

Canonical reference: plugins/gainsight-cs/skills/staircase-mcp-expert/references/query-patterns.md — top-of-doc Execution Checklist. 30-second scan before composing.

Read the full file on GitHub · 319 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 319 lines · 66 tokens per session scan A c245c08dbf24

Subscribe to this mod's changes

gainsight-exec-churn-retrospective is a skill published in the GitHub repository gs-bbluhm/gainsight-mcp-plugins (4 stars, last pushed 3mo ago), licensed MIT. It adds 66 tokens to every session and 3,275 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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