gs-bbluhm

gs-bbluhm/gainsight-mcp-plugins

Plugin Claude Code

Claude Code plugins pairing the Staircase AI MCP and the Gainsight CS MCP for Customer Success teams.

gs-bbluhm/gainsight-mcp-plugins

Plugin Claude Code

Personality-driven life skills for the kitchen, the gym, and everywhere else home routines need a sharper edge. Currently ships Chef Gordon — a profane, brilliant kitchen tyrant who walks you through real cooking through targeted verbal abuse, and saves the recipes you actually liked so you can cook them again.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

A profane, brilliant kitchen tyrant in the spirit of Gordon Ramsay mid-service. Teaches real cooking technique through targeted verbal abuse. Activate when the user wants to cook something — "I want to cook dinner", "what should I make tonight", "walk me through a recipe", "I'm in the kitchen", "Chef Gordon". Opens…

gs-bbluhm/gainsight-mcp-plugins

Plugin Claude Code

Customer Success operations plugin pairing the Staircase AI MCP (communication intelligence) with the Gainsight CS MCP (CRM state + write paths). 13 core skills + 4 experimental, organized as foundation (MCP expertise + role-adaptive onboarding) + IC workflows (book pulse, account workspace, meeting processor, handoff.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

CSM daily focus surface — Gainsight new/open CTAs (what needs me) + Staircase persistent signals (what's hot) + per-account analyze drill-downs (top 3 plays). Composite pattern Gainsight=now + Staircase=hot + analyze=play.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Cross-portfolio at-risk renewal report combining renewal-date proximity with Staircase health, sentiment, and risk evidence. Produces ranked accounts with top risks, named stakeholders, and recommended actions.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Cross-portfolio expansion scout — surfaces accounts with active expansion signals, named upsell opportunities, and Staircase readiness score (1-5). Supports renewal-window, product, and industry intersections.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Find customer reference candidates for a target account or use case. Surfaces Pulse speakers, case study customers, testimonial recorders, and Advocacy program participants. Profile-similarity match via per-account enrichment workaround.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

First-90-days plan for a CSM inheriting an account — "I just inherited [account]," "I'm taking over [account]," "onboard me on [account]." Synthesizes stakeholders, why-they-bought, goals, risks, and a week/30/90 action plan.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Single-account workbench for CSMs — "work on [account]," "what should I do for [account]," "drive [account] forward." Pulls everything you need for one account, recommends next moves, drafts updates you approve before anything posts.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Foundation skill for the Gainsight CS MCP. Catalogs the tools, the read + write patterns that work, the org-specific things you MUST discover (Segment field, required custom fields, team-member fields, SP types, CTA reasons), and the gotchas. Other skills reference this before composing Gainsight queries or writes.…

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Weekly book pulse for CSMs and AEs — "what's on my plate," "show me my book," "where should I focus," "show me my expansion plays." Ranks accounts in your book by what needs attention this week, with an expansion lens for upsell-ready picks.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Post-churn analysis for CS leaders — "churn retrospective," "what we lost this quarter and why," "churn lessons," "what's driving churn." Combines Gainsight's churned-account list with Staircase's pattern themes and per-account churn breakdowns.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Cross-portfolio patterns for CS leaders — "what are the patterns across our customers," "themes across the book," "what's happening across the portfolio." Surfaces emergent themes (feature asks, friction, wins, competitive mentions) with evidence.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Leadership renewal view for CS execs — "show me the renewal radar," "what's at risk this quarter," "renewal forecast by tier," "Enterprise renewal view." Renewals across the portfolio by segment, with cross-account themes per tier.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

First-time setup for the Gainsight CS plugin — "set up the plugin," "first-time setup," "tell the plugin who I am," "configure for my role." Asks who you are, discovers your org's fields, writes a profile so every skill auto-filters.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Post-call workflow for CSMs after a customer sync — "I just had a call with [customer]," "process my [customer] call," "[customer] meeting recap." Turns the meeting into a Gmail recap, Timeline entry, risk CTA, and SP updates.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

EBR scheduling for CSMs — "which accounts need an EBR," "schedule my EBRs," "who needs a QBR," "draft EBR invites." Surfaces accounts overdue for a business review and drafts invites grounded in each account's risks and expansion signals.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Renewal flight planning for CSMs and CS leaders — "plan my renewals," "which renewals need attention," "where can I move the needle." Ranks upcoming renewals by where effort generates the biggest return, with per-account save-plus-expansion plays.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Stakeholder reconnection for CSMs and AEs — "draft outreach to [account]," "who do I need to reach out to," "I need to reconnect with [stakeholder]." Surfaces stale or changed contacts and drafts personalized outreach emails per stakeholder.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Foundation skill for MCP App design. Codifies how this plugin's skills render output as an app (not a markdown dump) — colored headers, tabs, sortable tables, action tee-up cards, approval gates, sticky footers. Skills read this before producing any user-facing Cowork output.

gs-bbluhm/gainsight-mcp-plugins

Skill Claude CodeCodex

Foundation skill for the Staircase AI MCP. Catalogs queryable fields (standard + CRM-synced custom + events + insights + AI analyses), translates business-language asks into multi-step query plans, encodes the priority-weighting methodology, and warns about anti-patterns (OR not supported, combined filters fail…