staircase

staircase is a plugin for Claude Code from gs-bbluhm/gainsight-mcp-plugins. Its manifest loads nothing; the 14 skills it bundles cost 1,722 tokens per session together, scanned A, original, MIT.

A read-only customer-account intelligence plugin for Claude that uses the Staircase connector to analyse customer communications and account data. It provides workflows for account summaries, risk, renewals, expansion, churn, customer feedback, handoffs, and manager preparation.

In plain words
What is it for?
Use it to triage an account portfolio, catch up on one account, prepare meetings or handoffs, review renewals and churn, find expansion opportunities, and examine customer feedback.
Why use it?
It turns scattered customer information into structured reports and rankings, with supporting communication evidence, without changing the customer record. It gives customer success teams one place to investigate account situations and priorities.

Plugin for Claude Code

Written for Claude Code: a Claude Code plugin manifest.

Good fit Use it to triage an account portfolio, catch up on one account, prepare meetings or handoffs, review renewals and churn, find expansion opportunities, and examine customer feedback.

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Install in Claude Code
/plugin marketplace add gs-bbluhm/gainsight-mcp-plugins
/plugin install staircase
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Clone the repo
git clone --depth 1 https://github.com/gs-bbluhm/gainsight-mcp-plugins

Made for: Claude Code.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for staircase

README.md
[![agentmods](https://agentmods.dev/badge/plugins/gs-bbluhm/gainsight-mcp-plugins/staircase/github.svg)](https://agentmods.dev/plugins/gs-bbluhm/gainsight-mcp-plugins/staircase)
Your own site
<a href="https://agentmods.dev/plugins/gs-bbluhm/gainsight-mcp-plugins/staircase"><img src="https://agentmods.dev/badge/plugins/gs-bbluhm/gainsight-mcp-plugins/staircase/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for staircase

Your own site · 80×15
<a href="https://agentmods.dev/plugins/gs-bbluhm/gainsight-mcp-plugins/staircase"><img src="https://agentmods.dev/badge/plugins/gs-bbluhm/gainsight-mcp-plugins/staircase.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session not measured What this adds to a session before it is invoked.
When invoked not measured The manifest loads nothing itself; its 14 skills cost 1,722 tokens a session between them.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Security

Grade A, and why

staircase scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 25d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/staircase/.claude-plugin/plugin.json · 24 lines

What it actually says

{
  "name": "staircase",
  "version": "2.0.0-beta.1",
  "description": "Staircase AI account intelligence for Claude. Turns the Staircase MCP into reliable workflows for CSMs, account managers, and CS leaders: book triage, account deep dive, meeting prep, risk check, follow-up draft, account handoff, renewal watchlist, risk radar, expansion scout, churn review, voice of customer, team manager, and manager 1:1 prep. Report-first and evidence-backed: structured Staircase reports for complete lists and rankings, then lifecycle events, communications, and verbatim evidence for the why. Resolves your book automatically on first use. Read-only; no CRM writes. Requires the Staircase AI connector.",
  "author": { "name": "Staircase AI" },
  "homepage": "https://github.com/gs-bbluhm/gainsight-mcp-plugins",
  "repository": "https://github.com/gs-bbluhm/gainsight-mcp-plugins",
  "license": "MIT",
  "keywords": [
    "staircase",
    "customer-success",
    "account-intelligence",
    "csm",
    "renewal",
    "expansion",
    "risk",
    "churn",
    "voice-of-customer",
    "meeting-prep",
    "handoff",
    "mcp"
  ]
}
Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 25d ago First seen · 24 lines scan A f4f9d573c434

Subscribe to this mod's changes

staircase is a plugin published in the GitHub repository gs-bbluhm/gainsight-mcp-plugins (4 stars, last pushed 20d ago), licensed MIT. Its token cost is not measured: this kind of file is read by the harness, not the model. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-26.