staircase-risk-check

staircase-risk-check is a skill for Claude Code from gs-bbluhm/gainsight-mcp-plugins. It costs 93 tokens per session (1,235 once invoked), scanned A, original, MIT.

A single-account health and risk review based on customer communications in Staircase. It finds signs such as frustration, disengagement, or possible churn and shows the supporting language and source.

In plain words
What is it for?
Use it to check whether an account is at risk, review the evidence behind that assessment, and choose one or two actions for the current week.
Why use it?
It replaces a vague health guess with evidence from actual conversations, while also considering positive signals. This makes it easier to judge the account's direction and immediate concerns.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the staircase plugin — 14 skills shipped together

Good fit Use it to check whether an account is at risk, review the evidence behind that assessment, and choose one or two actions for the current week.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/gs-bbluhm/gainsight-mcp-plugins/staircase-risk-check
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add gs-bbluhm/gainsight-mcp-plugins --skill staircase-risk-check
Clone the repo
git clone --depth 1 https://github.com/gs-bbluhm/gainsight-mcp-plugins

Made for: Claude Code.

Or install staircase, the plugin that ships this one along with the rest of its 14 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for staircase-risk-check

README.md
[![agentmods](https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-risk-check/github.svg)](https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-risk-check)
Your own site
<a href="https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-risk-check"><img src="https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-risk-check/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for staircase-risk-check

Your own site · 80×15
<a href="https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-risk-check"><img src="https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-risk-check.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 93 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,235 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00093 $0.01235
Opus 5.5 $0.00037 $0.00494
Sonnet 5.5 $0.00019 $0.00247
Haiku 4.5 $0.00009 $0.00123

Measured 25d ago against content hash ed68530d818f, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

staircase-risk-check scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 25d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/staircase/skills/staircase-risk-check/SKILL.md · 110 lines

How it starts

The opening of the file, as written. The whole thing — 110 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Staircase Risk Check

A grounded health read for one account. Not a vibe and not a score: the actual frustration, disengagement, and churn signals in the communications, quoted with their source, balanced against the strengths, with a clear trajectory and the one or two things to do this week.

Foundation references

Read these before composing the query if you have not in this session:

  • ../staircase-mcp-expert/: query mechanics, the Risk Analysis data model, non-determinism handling.
  • ../../_shared/staircase-output-best-practices.md: the house style. Note: in Staircase R/Y/G displays, yellow means average/neutral, never "concern".

When to use

Trigger phrases:

  • "risk check on [account]"
  • "is [account] at risk" / "should I be worried about [account]"
  • "health check on [account]"
  • "any red flags on [account]"
  • "how healthy is [account]"

Optimized for: Cowork (card + sections) and Code (markdown + optional file).

Step 1: Resolve the account

Call staircase_account_lookup(name=<account>) first.

  • High-confidence single match: proceed.
  • Multiple low-confidence matches: STOP and ask which account. Do not guess.
  • No match: say so and ask for an alternate name.

Step 2: Run the risk query

Use the validated Risk Check prompt verbatim via staircase_analyze_account.

staircase_analyze_account(account_id, query="
Assess the health and risk signals for <Account> from the last 90 days of communication. Identify: (1) specific signals of frustration, disengagement, or churn risk with the exact language and source, (2) signals of strength or satisfaction, (3) the sentiment trajectory and since when, (4) stakeholder or responsiveness patterns that change the picture, and (5) a clear risk read with the top 1-2 actions this week. Distinguish evidenced from inferred.")

Non-determinism: re-run the same phrasing once or twice if thin; trust an honest negative as a real signal of low communication, not hidden data.

Read the full file on GitHub · 110 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 25d ago First seen · 110 lines · 93 tokens per session scan A ed68530d818f

Subscribe to this mod's changes

staircase-risk-check is a skill published in the GitHub repository gs-bbluhm/gainsight-mcp-plugins (4 stars, last pushed 20d ago), licensed MIT. It adds 93 tokens to every session and 1,235 once invoked, about $0.0004 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-26.

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