Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add gs-bbluhm/gainsight-mcp-plugins --skill staircase-churn-reviewgit clone --depth 1 https://github.com/gs-bbluhm/gainsight-mcp-pluginsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-churn-review)<a href="https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-churn-review"><img src="https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-churn-review/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-churn-review"><img src="https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-churn-review.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00125 | $0.02697 |
| Opus 5.5 | $0.00050 | $0.01079 |
| Sonnet 5.5 | $0.00025 | $0.00539 |
| Haiku 4.5 | $0.00013 | $0.00270 |
Grade A, and why
staircase-churn-review scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 25d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 128 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Staircase Quarterly Churn Review
A churn retrospective with a forward edge. Half of it is the post-mortem: who churned this quarter, the lost revenue, and the reasons, straight from the Churn analyst's stored synopses and issue lists. The other half is the leading indicator: which negative themes are rising across the accounts you still have, so the review ends in prevention, not just accounting. Both halves are structured reports; the churn analyst has already done the reading.
Foundation references
Read before composing queries if you have not this session:
../staircase-mcp-expert/: report mechanics, theparent_topictheme-ranking primitive, field ids.../../_shared/staircase-output-best-practices.md: house style, evidence discipline, no CRM writes.- User profile (
~/.staircase-mcp/user-profile.md): theOwnerscope for a per-CSM review; a leader may want the whole book (name the scope explicitly).
The two data sources (both verified live)
| Half | Tool + fields |
|---|---|
| Retrospective (what/why) | customer report filtered status = Churned + churn.churn_date in the quarter. Columns: customer.churn.churn_date, customer.revenue, customer.tier, customer.churn.issues (Collection of reason phrases), customer.churn.synopsis (AI Churn Analysis narrative). |
| Leading indicators (what's rising) | parent_topic report with the trend fields: accounts_count, negative_sentiment, current_period_volume, previous_period_volume, absolute_growth_percentage. Rank by growth% x negative volume to find themes heating up across the active book. |
Step 0: Scope + quarter
- Scope: leader review = whole book (say so); CSM review = their book through the resolved book-owner field (
customer.<book_owner_field> In [<user_id>], orcustomer.<book_owner_field>.full_name In ["<name>"]for a named CSM). Never assumecustomer.owner. - Quarter: default the trailing 90 days; ask if they mean a named fiscal quarter, and set the
churn_datewindow accordingly.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 25d ago First seen · 128 lines · 125 tokens per session scan A 4a9eb81546b5
staircase-churn-review is a skill published in the GitHub repository gs-bbluhm/gainsight-mcp-plugins (4 stars, last pushed 20d ago), licensed MIT. It adds 125 tokens to every session and 2,697 once invoked, about $0.0005 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-26.
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