staircase-account-deep-dive

staircase-account-deep-dive is a skill for Claude Code from gs-bbluhm/gainsight-mcp-plugins. It costs 111 tokens per session (1,450 once invoked), scanned A, original, MIT.

A detailed summary of one customer's recent situation based on communication history. It is designed to give someone a quick, evidence-based view of where the account stands and what may need action.

In plain words
What is it for?
Use it when you need to catch up on an account, understand recent developments, assess the relationship, or prepare for the next customer conversation.
Why use it?
It removes the need to read many recent messages to understand an account. It gathers the important context into a dated brief for someone who needs to get oriented quickly.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the staircase plugin — 14 skills shipped together

Good fit Use it when you need to catch up on an account, understand recent developments, assess the relationship, or prepare for the next customer conversation.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/gs-bbluhm/gainsight-mcp-plugins/staircase-account-deep-dive
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add gs-bbluhm/gainsight-mcp-plugins --skill staircase-account-deep-dive
Clone the repo
git clone --depth 1 https://github.com/gs-bbluhm/gainsight-mcp-plugins

Made for: Claude Code.

Or install staircase, the plugin that ships this one along with the rest of its 14 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for staircase-account-deep-dive

README.md
[![agentmods](https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-account-deep-dive/github.svg)](https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-account-deep-dive)
Your own site
<a href="https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-account-deep-dive"><img src="https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-account-deep-dive/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for staircase-account-deep-dive

Your own site · 80×15
<a href="https://agentmods.dev/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-account-deep-dive"><img src="https://agentmods.dev/badge/skills/gs-bbluhm/gainsight-mcp-plugins/staircase-account-deep-dive.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 111 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,450 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00111 $0.01450
Opus 5.5 $0.00044 $0.00580
Sonnet 5.5 $0.00022 $0.00290
Haiku 4.5 $0.00011 $0.00145

Measured 25d ago against content hash f1043cfe56e7, method: parsed. Prices are Anthropic first-party input rates as of 2026-10-07, from the pricing page.

Security

Grade A, and why

staircase-account-deep-dive scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 25d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

plugins/staircase/skills/staircase-account-deep-dive/SKILL.md · 114 lines

How it starts

The opening of the file, as written. The whole thing — 114 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Staircase Account Deep Dive

The "catch me up" workflow. One account, the last ~90 days of communication, synthesized into something you can read in two minutes and act on today. This is the default account read when someone just needs to know where things stand.

Foundation references

Read these before composing the query if you have not in this session:

  • ../staircase-mcp-expert/: query mechanics, field catalog, non-determinism handling, analyst data models.
  • ../../_shared/staircase-output-best-practices.md: the house style every artifact follows.

When to use

Trigger phrases:

  • "catch me up on [account]"
  • "what's going on with [account]"
  • "give me the latest on [account]"
  • "deep dive on [account]" / "brief me on [account]"
  • "where do we stand with [account]"

Optimized for: Cowork (card + sections) and Code (markdown + optional file). This is the single most reliable Staircase surface, so it is the safest default.

Step 1: Resolve the account

Call staircase_account_lookup(name=<account>) first to get an account_id.

  • High-confidence single match: proceed.
  • Multiple low-confidence matches: STOP and ask the user which account they mean. Do not guess.
  • No match: tell the user plainly and ask for an alternate spelling or the parent company name.

Step 1.5: Pull the structured scaffold (cheap, deterministic)

Call staircase_account_info(account_id) once before the narrative. It returns, in one deterministic call: health / sentiment / engagement scores, risk level, expansion readiness + summary, renewal date, revenue (+ per-product ARR where synced), tier, journey phase, last engagement / last touch, owner, and the stored analyst summaries (AI Summary, Churn Risk, Renewal). Use it to set the status line and health framing on real numbers and to decide what the catch-up should emphasize. Then analyze_account supplies the dated developments, open threads, sentiment trend, and evidence the scores alone can't tell you. (If the user only wants the fast factual snapshot, account_info may be enough on its own.)

Read the full file on GitHub · 114 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 25d ago First seen · 114 lines · 111 tokens per session scan A f1043cfe56e7

Subscribe to this mod's changes

staircase-account-deep-dive is a skill published in the GitHub repository gs-bbluhm/gainsight-mcp-plugins (4 stars, last pushed 20d ago), licensed MIT. It adds 111 tokens to every session and 1,450 once invoked, about $0.0004 per session on Opus 5.5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-26.

Related

Other skills, from other repositories

local-ai-agents

Build local-first AI agents that run entirely on a developer workstation with Microsoft Foundry Local and Qwen function-calling models. Covers Small Language Models (SLMs), the OpenAI-compatible local endpoint, sandboxed local tools, local RAG with Chroma, local MCP servers, hybrid cloud/local routing, and the…

microsoft/ai-agents-for-beginners · 200 tokens

next-cache-components-adoption

Turn on Cache Components in a Next.js app and resolve the blocking routes it surfaces. Use when the user wants to enable, adopt, or migrate to Cache Components, flip the cacheComponents flag, work through a flood of blocking-prerender / instant validation errors, run the cache-components-instant-false codemod, or…

vercel/next.js · 95 tokens

chat-pet-sprite-creation

Use when creating or changing VS Code chat pet sprite art, sprite sheets, state animations, eye treatments, Stable/Insiders variants, or pet transitions under src/vs/workbench/contrib/chat/browser/widget/media/chatPet.

microsoft/vscode · 53 tokens

cpu-profile-analysis

Analyze V8/Chrome CPU profiles (.cpuprofile) and DevTools trace files (Trace-.json). Use when: profiling performance, investigating slow functions, comparing code paths, finding bottlenecks, analyzing timeToRequest, understanding call trees from sampling profiler data, analyzing layout/paint/rendering, investigating…

microsoft/vscode · 71 tokens

insight-error-page

Write or audit an insight-kind error page for the Next.js dev overlay. Use when creating a new errors/ .mdx page, auditing an existing one, or checking that a page matches the framework fix cards. Covers page structure, title alignment, FixCard cards with Copy prompt button, code snippets, terminology verification…

vercel/next.js · 83 tokens

next-cache-components-optimizer

Optimize the meaningful UI available immediately from a Next.js route on an initial load (hard navigation) or named client-side navigation (soft navigation). Encode the goal as a failing @next/playwright instant() e2e and work it to green, one verified route and entry point at a time; the shipped test then guards…

vercel/next.js · 123 tokens