Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add guia-matthieu/clawfu-skills --skill employee-supportgit clone --depth 1 https://github.com/guia-matthieu/clawfu-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/guia-matthieu/clawfu-skills/employee-support)<a href="https://agentmods.dev/skills/guia-matthieu/clawfu-skills/employee-support"><img src="https://agentmods.dev/badge/skills/guia-matthieu/clawfu-skills/employee-support/github.svg" alt="Measured on agentmods" height="20"></a>Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.
<a href="https://agentmods.dev/skills/guia-matthieu/clawfu-skills/employee-support"><img src="https://agentmods.dev/badge/skills/guia-matthieu/clawfu-skills/employee-support.svg" alt="Reviewed on agentmods" width="80" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00021 | $0.03086 |
| Opus 5 | $0.00010 | $0.01543 |
| Sonnet 5 | $0.00004 | $0.00617 |
| Haiku 4.5 | $0.00002 | $0.00309 |
Grade A, and why
employee-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 9d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 530 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Employee Support
Create efficient employee support systems with structured FAQs, clear escalation paths, and self-service resources for common HR questions.
When to Use This Skill
- Building HR knowledge bases
- Creating FAQ documentation
- Designing escalation matrices
- Training HR support staff
- Improving response consistency
Methodology Foundation
Based on HR service delivery models and knowledge management principles, combining:
- Tiered support structure
- Self-service enablement
- Consistent messaging
- Escalation protocols
What Claude Does vs What You Decide
| Claude Does | You Decide |
|---|---|
| Drafts FAQ content | Policy specifics |
| Structures knowledge base | Escalation contacts |
| Creates response templates | Approval thresholds |
| Identifies common questions | Exception handling |
| Suggests improvements | Sensitive matters |
Instructions
Step 1: Categorize Support Topics
Common HR Categories:
| Category | Examples | Volume |
|---|---|---|
| Benefits | Insurance, 401k, PTO | High |
| Payroll | Pay dates, deductions, expenses | High |
| Time Off | Request, balance, policy | High |
| Employment | Verification, transfers | Medium |
| Policies | Handbook questions | Medium |
| Concerns | Complaints, accommodations | Low |
Step 2: Design Support Tiers
Tier Structure:
| Tier | Handled By | Resolution | Examples |
|---|---|---|---|
| 0 | Self-service | Immediate | FAQ, policy lookup |
| 1 | HR Coordinator | Same day | PTO balance, form requests |
| 2 | HR Generalist | 1-2 days | Policy interpretation |
| 3 | HR Manager | 2-5 days | Exceptions, escalations |
| 4 | HR Director/Legal | Varies | Sensitive matters |
Step 3: Build Knowledge Base
FAQ Structure:
- Clear question as title
- Concise answer (3-5 sentences)
- Links to relevant policies
- Related questions
- Last updated date
Step 4: Create Response Templates
Template Components:
- Acknowledgment of question
- Clear, direct answer
- Additional context if needed
- Next steps
- Escalation path if applicable
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 9d ago First seen · 530 lines · 21 tokens per session scan A a00a6bff2510
employee-support is a skill published in the GitHub repository guia-matthieu/clawfu-skills (149 stars, last pushed 5mo ago), licensed MIT. It adds 21 tokens to every session and 3,086 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-09-03.
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