Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx skills add LeadMagic/gtm-skills --skill cs-analytics-dashboardsgit clone --depth 1 https://github.com/LeadMagic/gtm-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/leadmagic/gtm-skills/cs-analytics-dashboards)<a href="https://agentmods.dev/skills/leadmagic/gtm-skills/cs-analytics-dashboards"><img src="https://agentmods.dev/badge/skills/leadmagic/gtm-skills/cs-analytics-dashboards.svg" alt="Measured on agentmods" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5.1 | $0.00093 | $0.03612 |
| Opus 5 | $0.00046 | $0.01806 |
| Sonnet 5 | $0.00019 | $0.00722 |
| Haiku 4.5 | $0.00009 | $0.00361 |
Grade A, and why
cs-analytics-dashboards scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 3d ago.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 326 lines — stays where its author put it; the contents beside it link to each section on GitHub.
CS Analytics Dashboards
Overview
Most CS teams operate on intuition — "I feel like this customer might churn." The mistake: relying on gut instead of a health score that flags at-risk accounts 60 days before cancellation. This skill covers the complete CS analytics stack: health score models, NPS/CSAT/CES programs, churn prediction, expansion propensity, support analytics, and CS team performance dashboards. Every metric mapped to an action.
Authoritative Foundations
- Gainsight — Customer Health Score Framework — Customer Health Score Framework
- Totango — Customer Success Maturity Model — Customer Success Maturity Model
- Bain & Company — NPS (Net Promoter System, Fred Reichheld) — NPS (Net Promoter System, Fred Reichheld)
- CustomerGauge — Account Experience (B2B NPS) — Account Experience (B2B NPS)
- David Skok — SaaS Churn Analysis — SaaS metrics — CAC payback, LTV/CAC, unit economics by stage.
When to Use
Trigger phrases: "build CS dashboard", "customer health score", "churn prediction model", "NPS survey design", "CSAT dashboard", "CS team metrics", "expansion propensity score", "customer success analytics", "health score design", "predict churn", "CS KPIs"
The CS Analytics Stack
Layer 1: Customer Sentiment (NPS, CSAT, CES)
NPS (Net Promoter Score):
- Question: "How likely are you to recommend [Product] to a colleague?"
- Scale: 0-10. Promoters (9-10), Passives (7-8), Detractors (0-6)
- NPS = % Promoters - % Detractors
- Benchmark: SaaS average NPS is ~30-40. Above 50 is excellent. Above 70 is world-class.
- Cadence: Every 6 months for B2B SaaS (quarterly creates survey fatigue)
- Follow-up: "What's the primary reason for your score?" (open text = gold)
CSAT (Customer Satisfaction):
- Question: "How satisfied are you with [specific interaction]?"
- Scale: 1-5 (stars or emoji)
- Target: 4.0+ average. Below 3.5 = systemic issue.
- Trigger: Post-ticket resolution, post-onboarding, post-QBR
- Follow-up: Scores < 3 auto-escalate to manager for personal outreach within 24 hours
What ships with it
5 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- 3d ago Changed b63a0de7b35f
- 7d ago First seen · 326 lines · 93 tokens per session scan A 784ca1eed858
cs-analytics-dashboards is a skill published in the GitHub repository LeadMagic/gtm-skills (48 stars, last pushed 4d ago), licensed MIT. It adds 93 tokens to every session and 3,612 once invoked, about $0.0005 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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