Getting it into your agent
One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.
npx agentmods add skills/leadmagic/gtm-skills/headless-supportnpx skills add LeadMagic/gtm-skills --skill headless-supportgit clone --depth 1 https://github.com/LeadMagic/gtm-skillsWrote this? Show the measurements
A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.
[](https://agentmods.dev/skills/leadmagic/gtm-skills/headless-support)<a href="https://agentmods.dev/skills/leadmagic/gtm-skills/headless-support"><img src="https://agentmods.dev/badge/skills/leadmagic/gtm-skills/headless-support.svg" alt="Measured on agentmods" height="20"></a>What it costs to keep this loaded
Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.
| Model | Per session | Once invoked |
|---|---|---|
| Fable 5 | $0.00085 | $0.03717 |
| Opus 5 | $0.00043 | $0.01858 |
| Sonnet 5 | $0.00017 | $0.00743 |
| Haiku 4.5 | $0.00009 | $0.00372 |
Grade A, and why
headless-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured today.
A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.
Nothing flagged
None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.
How it starts
The opening of the file, as written. The whole thing — 344 lines — stays where its author put it; the contents beside it link to each section on GitHub.
Headless Support
Overview
Every support ticket costs $15-50 in human time. Deflecting 40% of tickets with self-serve and AI agents isn't just cost savings — it's better customer experience. Customers want answers in seconds, not hours. The mistake: thinking "headless support" means "no support." It means "answers without waiting." This skill covers AI agent deployment, knowledge base architecture, ticket deflection strategy, and the metrics to prove headless support works.
BYOAI / headless stack: Technical teams often pair Attio (programmable CRM)
with Plain (API-first support + native MCP) and connect Jesse / Claude Code
instead of vendor AI (Fin, Zendesk AI). Load references/byoai-headless-stack.md
for integration map, MCP setup, and when to choose Plain vs Intercom.
Authoritative Foundations
- Intercom — Fin AI Agent and Resolution Bot — Fin AI Agent and Resolution Bot
- Zendesk — AI Agents and Answer Bot — AI Agents and Answer Bot
- Plain — API-first headless support and BYOAI via MCP — Model Context Protocol — tool servers for agent-safe CRM and enrichment access.
- Ada — Conversational AI for Support — Conversational AI for Support
- Forethought — AI-First Customer Support — AI-First Customer Support
- Amazon — Working Backwards (deflection reduces cost and improves CSAT) — Working Backwards (deflection reduces cost and improves CSAT)
When to Use
Trigger phrases: "set up AI support agent", "build self-serve support", "ticket deflection strategy", "headless customer support", "automated support", "Fin AI setup", "knowledge base optimization", "reduce support tickets", "chatbot for support", "automated onboarding support", "self-serve portal", "BYOAI support", "bring your own AI support", "headless CRM stack", "Plain support", "Plain MCP", "API-first support", "embed support in app"
The Deflection Funnel
Customer Has Question
│
▼
[Level 0: Product] — In-app tooltips, empty states, contextual help
│ ~30% resolved here
▼
[Level 1: Knowledge Base] — Search, suggested articles, help center
│ ~25% resolved here
▼
[Level 2: AI Agent / Chatbot] — Conversational, trained on KB + past tickets
│ ~25% resolved here
▼
[Level 3: Human Agent] — Complex, sensitive, escalated issues
│ ~20% (your goal: push this number DOWN)
What ships with it
4 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.
What this file has done since we first saw it
Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.
- today Changed a4686d2eb399
- 5d ago First seen · 344 lines · 85 tokens per session scan A 8ea5414234c1
headless-support is a skill published in the GitHub repository LeadMagic/gtm-skills (46 stars, last pushed 2d ago), licensed MIT. It adds 85 tokens to every session and 3,717 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.
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